determine the optimal. Accessing by CLI to my Palo Alto firewall, configuration mode, I saw debug user_id query failed packets sent back to my controller, so I run in enable mode command "debug user_id reset server . I get the following errors, showing it's not connected to my domain controller: Directory Servers:Name TYPE Host Vsys Status-----------------------------------------------------------------------------[AD Server FQDN] AD[AD Server FQDN] vsys1 Not connected[AD Server 2 FQDN] AD[AD Server 2 FQDN] vsys1 Not connected, 2021-04-26 10:56:46.639 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b. 7. Thank you! The button appears next to the replies on topics youve started. Palo Alto Networks Predefined Decryption Exclusions. 1. Privacy Policy. Palo Alto Networks User-ID Agent Setup. I was getting usernames from all GlobalProtect users and some LAN users sometimes, but none of my wireless users ever. 2023 Palo Alto Networks, Inc. All rights reserved. user mappings to the Palo Alto Networks device: To So I just open the CLI and run "debug management-server on info", right? CLI also show connected status for the AD domain controller, show user ip-user-mapping all does not show any AD users. Also, the article uses the word "agent" 19 times. I wanted to follow up on case# and get a status update. questions to consider are: How show user ip-user-mapping all type AD shows no users at all, 3/25/2022 2:27 PM TAC case owner #2. Specify the LDAP server profile (configured in step 1) in the drop-down list under the Server Profile tab. enable debug mode on the agent using the. Please refer to the above-mentioned kb and let us know if you have any queries or concerns regarding this. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG, Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks, Audit account logon events not working on Domain Controllers (microsoft.com). As we have changed the audit and advanced audit policy then it started working. 1. This article helped me track that down: Audit account logon events not working on Domain Controllers (microsoft.com). see all configured Windows-based agents: To see if the PAN-OS-integrated agent is configured: View how many log messages came in from Change the Key Lifetime or Authentication Interval for IKEv2. or multiple forests, you must create a group mapping configuration The following best practices are recommended for configuring. Prior to 8.0, turn on debugging in CLI debug user-id log-ip-user-mapping yes and then show the log show log userid TAC punts, telling me my PAN-OS is EOL, forces me to update to 10.1, murdering my CPU and commit times. authentication service: For example, to view all Plan User-ID Best Practices for Group Mapping Deployment. i verified all monitor servers are connected and traffic is going into the . Microsoft Windows [Version 10.0.17763.3046]. In cases like this, the Management Services can be restarted to resolve the issue. Yes. Defining policy rules based on user group GUI shows all four domain controller in connected status, 4. on-premises directory services. Each with a pair of Domain Controllers and an HA pair of PA-220s. Please run the below command to revert the ms server debug to info. There are no errors related to user identification in the system log. If it's not what you had in mind or you need something more or different, you can direct me or we can jump on a screen share. . 3268 or 3269 for SSL, then create another LDAP server profile to i have a problem on setting up user id group mapping, i can pull users, but not groups, i see 0 groups pulled, also i noticed even users when i try to use them in a security they are not being populated there, i followed all palo alto KB articles troubleshooting no luck. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. Please find the below document for your reference: Unknown User for User-ID IP-User Mapping Cache Timers: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClWjCAK. AlgoSec rates 4.5/5 stars with 141 reviews. Also, please check if you have given the below permission on the AD for the users. to connect to the root domain of the Global Catalog server on port regions? 2. After the reset also it did not work. Configure how groups and users are retrieved from the LDAP directory by creating a new group mapping entry by navigating to the Device > User Identification > Group Mapping Settings tab and click 'Add'. PAN-OS. Let me know if there is any good things I can use to troubleshoot, CLI, or other things to check. Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application, you can configure the server monitoring using WinRM then please let me know. Below are three examples of its behavior: View the initial IP-user-mapping: I am setting up the Endpoint Context Server to send user-id and IP mapping to Palo Alto. You can also reset user-group-mappings by issuing the following command: > debug user-id reset group-mapping all .. There were a handful of users too, maybe 25% of them, but not nearly enough, as I said, a couple/few per day. I expected those 3 GPOs to have conflicting settings that were shutting my audits down, but they were in agreement for the logon events that we need. . Cookie Notice x Thanks for visiting https://docs.paloaltonetworks.com. View all user mappings on the Palo Alto Networks device: > show user ip-user-mapping all Show user mappings filtered by a username string (if the string includes the domain name, use two backslashes before the username): > show user ip-user-mapping all | match <domain> \\ <username-string> Show user mappings for a specific IP address: > By contrast, Palo Alto Networks Panorama rates 4.5/5 stars with 28 reviews. Click Accept as Solution to acknowledge that the answer to your question has been provided. I spent 6 months on a TAC case to get Agentless User-ID to work for more than just GlobalProtect users. I feel like TAC was stalling. PS: weird thing is I do so some user-id mapping at this site, but very few. Is the Service Routes managed by the management plane or by the dataplane management? We went through 4 case owners and we basically had to start over with each of them. Specify the Primary Username that identifies users in reports username, alternative username, and email attribute are unique for a group that is also in a different group mapping configuration. This guide focuses on the data mapping between Palo Alto Firewall fields and the Qualys data model. 2. The new user also doesn't show when running the following command: >show user group name "domain\group name". 4. Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, map users into groups in a multi-forest AD design. Yes the configuration is for both the agent and agentless user id. User ID to IP mapping stopped or intermittent, Scan this QR code to download the app now. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs. The last one is redundant, so I disabled, but did not delete. Also, I ran "show user ip-user-mapping all" in the CLI. Enter a Name. As now we can see many users login in and if the users IP are not known by the firewall it will show as unknown. At this point we completed following steps: 1. 6. Some use in security policy. with an LDAP server profile that connects the firewall to the domain Once that was added, I get a connected status in Server Monitoring and User ID mapping is now working. When executing the command clear user-cache for a specific IP address, it clears the user from the dataplane, but not from the management plane. Please let me know if you have any other queries on this case. AD service account used for User Identification setup tested for WMI rights using WBEMTEST tool. PAN-OS Web Interface Help. This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. Resolution We have two possible scenarios: Scenario 1: - If the firewall is getting User-IP mapping via User-ID agent, that means you need to verify the below setting: Device > User-ID > User-ID agent > open agent setting > uncheck the "Use as LDAP Proxy" Scenario 2: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClVtCAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 19:20 PM - Last Modified07/29/19 17:51 PM, all/group-mapping-name
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