Use your Optum Specialty prescription number to register your online account to: Call us at1-877-342-9352or visit Optum Infusion Pharmacy, 1-855-427-4682 - available 24/7Get answers toyourquestions, Send Email1-855-577-6521For statement questions or to pay your bill, Send Email1-855-427-4682We can help answer any questions you have, Get answers tofrequently asked questions(FAQs)and for technical support, email us. Optum Specialty Pharmacy Providers ATTN: Enhanced process for providers receiving prescription renewal requests For the providers who are not ePrescribing (eRX) enabled, you will now receive prescription authorization requests via secure direct message within your EHR workflow. Sign in to complete a secure video consult or live chat. MEDSUPP TFN/TTY 711, 7 a.m. to 11 p.m. Were here to guide you any time with compassionate care and a simple experience. Get help making the right decision when shopping for coverage. Specialty Pharmacy Patient Get started with Specialty Pharmacy Refill your prescription Track your order Manage your account online Live chat Billing questions Technical support Other questions Infusion Pharmacy Patient We're always here to help. 9 a.m. to 5 p.m. ET, Saturday, [[state-start:null,AL,AS,AK,AZ,AR,CA,CO,CT,DE,FL,GA,GU,HI,ID,IL,IN,IA,KS,KY,LA,ME,MD,MA,MI,MN,MS,MO,MT,MP,NE,NV,NH,NJ,NM,NC,ND,OH,OK,OR,PA,PR,RI,SC,SD,TN,TX,UT,VT,VI,WA,VA,DC,WV,WI,WY]]Medicare Supplement Insurance plans Get started with only a few quick steps. We help you find the medication you need at the lowest price available to you. It serves people with complex conditions like mental illness and substance use disorder. Prescriptions from Optum Home Delivery should arrive within 5 business days after we receive the complete order. Call 1-800-711-4555, 5 a.m. 10 p.m. PT, Monday-Friday and 6 a.m. 3 p.m. PT, Saturday. Stay up to date on the latest OptumRx information, Arkansas Prior Authorization or Exception Request. Find medications and lower cost alternatives covered by your plan. Or use the OptumRx app on your smart phone or tablet. reuniterx.com Eunice Kennedy Shriver National Institute of Child Health and Human Development Phone: 1-800-370-2943 Log in to OptumRx.com and go to Pharmacies and Prescriptions to review the PDL for your plan option. Completed refill orders should arrive to your home in about seven business days. Choosing medications in lower tiers may save you money. Text. Review Optum Rx Formulary Changes: Effective 7/1/23 . It is in your prescription drug list. Call us if you need help with prescription refills, account passwords and other prescription benefits needs. Starting January 1, 2020, OptumRx is changing how it accepts controlled substance prescriptions. Read more You may be eligible for the convenience of Home Delivery, avoiding trips to the pharmacy to pick up your medications. We're here to guide you anytime you need us, in a simple and caring way. Find support and resources for health care providers or learn about career opportunities. Call us for support with your dental benefits. 1. Find answers to all your pharmacy questions, too. We can even contact your doctor to move your prescription. Track your home delivery order Refill a home delivery prescription Refill a specialty prescription Sign in to Optum Specialty Pharmacy Call the number on the back of your membership card or call the corporate switchboard, . Let us help you find what you are looking for. telephone or fax. Need to brush up on enrollment basics? Everything we do centers on getting you the medication you need, when you need it, your way. 49 0 obj <>/Filter/FlateDecode/ID[<2384EFB0020548919B3B4C4FE13A7472>]/Index[28 34]/Info 27 0 R/Length 99/Prev 187038/Root 29 0 R/Size 62/Type/XRef/W[1 2 1]>>stream To submit a tiering exception, copay waiver, tier cost sharing, or any other cost reductions requests (e.g., HCR), please contact the OptumRx PA department through Call us if you need help with prescription refills, account passwords and other prescription benefits needs. Want answers to commonly asked questions and topics ? For more information about home delivery with OptumRx, visit the OptumRx Education Center. Take your medications on time. Your doctor must send these to us electronically through a certified system. Use the tools under Member Toolsto check. Get your medications delivered straight to you. You can also search for a specific prescription medication to find out if its covered or what youll have to pay out-of-pocket. Your guide will arrive in your inbox shortly. That's it! %%EOF Refill and manage your prescriptions online, anytime. No need to run to the pharmacy. Set your own customized notification schedules with the My Medication Reminders tool. Our mobile app makes it easy to manage your medications anywhere. Website: OptumRx - Contact us . For requests for buy and bill, please contact the patients medical benefit. If you are currently taking a maintenance medication, have your doctor give you a new prescription. Optum Home Delivery brings your prescriptions to you. Enter a phone number or choose security questions. You may be eligible for the convenience of Home Delivery, avoiding trips to the pharmacy to pick up your medications. hb``````Ab@`ZvCHQ `q d`: Vdqp``gX=! V\[h}L7@H 9 If you're new toOptum Specialty Pharmacy and want to begin filling your prescriptions with us,start your first fill here. Take the guesswork out of managing your prescriptions. Call for patient support, or email or sign in to your account. Get your medications at a low price, safely and conveniently. Prescription eye drops. 1. Get easy access to quality and affordable health care and medications no matter your insurance status. Call OptumRx toll-free at 1-888-658-0539 (TTY 711), any day, anytime. Top AARP Medicare Supplement Insurance Plans, insured by UnitedHealthcare Insurance Company, or UnitedHealthcare Insurance Company of America, or United Healthcare Insurance Company of New York. You can find a list of network pharmacies on OptumRx.com or by using the mobile app. 600 Overland Park, KS 66211-9838 ID: 1718634 Call 1-800-791-7658 Provide a verbal prescription directly to Optum Rx pharmacists dedicated to our health care providers. ET, Monday through Friday ET, Monday-Friday 2023 United HealthCare Services, Inc. All rights reserved. Your order number can be found in two ways: On the order confirmation page received after placing your order. Prescription Order Form (PDF)(743.42 KB). 28 0 obj <> endobj To contact us, emailspecialty_and_infusion_businessdevelopment@ds.uhc.com. If you are a prescriber or pharmacy, get in touch with us here. You can also call the phone number on your health plan ID card to talk to us. Use the following checklist to ensure your receipts have all information required for your reimbursement request: Date prescription filled National Drug Code (NDC) number Prescription number (Rx number) Name and address of pharmacy Name of drug and strength Quantity Prescribing physician name or ID number Social Share. Find help for your prescription refills, account passwords and other prescription benefits needs. Over 2/3 of the PAs that we receive each year are now electronic. Contact your representative directly or get your financial support questions answered. Call us at 1-877-342-9352 or visit Optum Infusion Pharmacy General Questions 1-855-427-4682 - available 24/7 Get answers to your questions Billing Questions 1-855-577-6521 For statement questions or to pay your bill Provider Helpline 1-855-427-4682 We can help answer any questions you have Technical Assistance For support, give us a call orvisit us here. Enter your username, password and your order number or any valid prescription number. 1. Call UnitedHealthcare at: For prior authorization or exception requests, call1-800-711-4555, option 2. New prescription physician fax form Use this form to order a new mail service prescription by fax from the prescriber's office Mail order prescription physician fax form Before you send us a prescription and to minimize any delays or outreach Verify with your patient OptumRx is their home delivery pharmacy The savings and convenience of a mail order pharmacy. Let's upgrade your browser to make sure you all functionality works as intended. If you don't want to use the online process, you can contact customer service. Customer service, home delivery: 1-800-356-3477 Pharmacists: Available 24 hours a day, 7 days a week to answer questions or address concerns from OptumRx home delivery customers. E-prescribing (eRx) will remain the primary channel for sending these notifications. Go to Pharmacies and Prescriptions to search for a provider list in your area. NOTE: If you are receiving Extra Help from Medicare, your copays may be lower or you may have no copays. Find help for products and services used by health care providers and organizations. See more here. Prescribers and pharmacies, please use the form below. Go to Pharmacies and Prescriptions to search for a provider list in your area. Optum guides providers through important upcoming formulary updates, Before you send us a prescription and to minimize any delays or outreach, DPL-Footer Legal And Social Bar Component, Utilization management changes, effective 07/01/23, Fraud, waste, abuse and general compliance, Use this form to order a new mail service prescription by fax from theprescriber's office, Mail order prescription physician fax form, Language Assistance / Non-Discrimination Notice, Asistencia de Idiomas / Aviso de no Discriminacin, Verify with your patient OptumRx is their home delivery pharmacy, Verify the medication is covered by your patients health care plan or if it will require a prior authorization, Verify prescription medication name, formulation, strength, directions, quantity, and refills are complete, Verify all prescriptions for diabetic supplies are coordinated and provide specific brand and directions (i.e. Optum Home Delivery (OptumRx Mail Service) 6800 W 115th St, Suite 600 Overland Park, KS 66211-9838 NCPDP: 1718634 Call 1-800-791-7658 - Provide a verbal prescription directly to an Optum Rx provider dedicated pharmacist. Stay up to date on the latest OptumRx information, Arkansas Prior Authorization or Exception Request. Learn more about this easy way to save money on your prescription drugs at no additional cost. hbbd``b`$ - R$XA" $vDss8@Z)V@g6$k sa F $> Then click the fill new prescriptionslink to get started. . Menu. . Set up your account at optumrx.com and choose which medication you want to move to home delivery. There's a chance of irritation, dryness and eye asymmetry. Error:Please enter a valid email address. Everything we do centers on getting you the medication you need, when you need it, your way. Read more Easily manage your medications, claims, and orders on any device- whether at home or on the go. Optum Rx customer service. Your PDL is broken into cost levels called tiers. A covered drug is a drug that is covered, or paid for, by your health insurance or prescription drug coverage. There are several easy ways to order prescription refills. Or use the OptumRx app on your smart phone or tablet. Take the guesswork out of your medication routine. We emailed the order number to you. Free: Call Without Hold Time. Read more With our easy-to-use tools, you'll get the info you need to find the right drug and pricing options for you. Are you looking for information about purchasing a product or service? Note: Standard text and data rates may apply. Optum Home delivery is a service of OptumRx pharmacy. If you cannot submit requests to the OptumRx PA department through ePA or telephone,click here. Call 988 or 1-800-273-TALK/En espaol 1-888-628-9454. Easily manage your medications, claims, and orders on any device- whether at home or on the go. Part of Optum Rx, Genoa Healthcare is a unique kind of pharmacy. It may be a brand-name product or a generic drug. We'll show you how. You can submit a verbal PA request. We promise to deliver simple ways to get the medication you need. Phone: 1-800-356-3477. DPL-WT Global Pre-Footer. Pharmacists are available by phone to answer your questions any day, any time. OptumRx Departments and phone numbers The 5 W's - Use our quick reference to find resources at OptumRx. Medication is often one of them. OptumRx Customer Service. Fax 1-800-491-7997 Send us a complete prescription using the Physician Fax Form. Last updated: 04/27/2023 at 12:01 AM CT | Y0066_AARPMedicarePlans_M, Last updated: 04/27/2023 at 12:01 AM CT | Y0066_UHCMedicare_M, Sign in if you already have an OptumRx account, For more information about home delivery with OptumRx, visit the OptumRx Education Center. Optum makes it easy. Disclaimer: Optum Specialty Pharmacy services members and providers in all 50 states who may use this website. Call our dedicated fertility team at 1-877-358-9016. Language Assistance / Non-Discrimination Notice, Asistencia de Idiomas / Aviso de no Discriminacin. ATTENTION: We no longer support Internet Explorer (IE) or certain versions of other browsers. If you have a question or need support, please contact us at one of the options below. We can connect you with the right Optum Rx specialist. Once OptumRx receives your complete order for a new prescription, your medications should arrive within ten business days. We help you find the medications you need at the lowest price. Fast, free delivery to your home or office with OptumRx drugstore. home page in. Please order at least 21 days before you need your medicine. For general inquires, call our subrogation department. You are not required to use Optum Home Delivery for a 90-/100-day supply of your maintenance medication If you have not used Optum Home Delivery, you must approve the first prescription order sent directly from your doctor to OptumRx before it can be filled. For current HSA, FSA and HRA account holders, find support at the link below or call us today. Prescription Order Form (PDF) (743.42 KB) For more information about home delivery with OptumRx, visit the OptumRx Education Center. My doctor told me I will need to inject some of the medications myself, and I've never done this. Callor visit the, To determine whether any other party or insurance carrier may have responsibility to pay for medical treatment, see our, To submit a New Case Referral or Request for Case Information electronically, visit the, Call the number on the back of your membership card or call the corporate switchboard, Monday through Friday, at. You can use a resource called a prescription drug list (PDL) to check your coverage. Click here to view the OptumRx PA guidelines and Exception Request Procedures. If you are an Optum Rxmember, please contact ushere. Call the number on the back of your membership card or call the corporate switchboard, Monday through Friday, at 1-888-445-8745. O4 Text ComponentText. You can also Sign in or call the phone number on your member ID card to find your order. if(typeof loadStateSpecificContent == 'function') loadStateSpecificContent('_krf1rtqt'); This information is not a complete description of benefits. Complete an order form and mail it with your written prescription(s) to the Optum Home Delivery pharmacy. The Food and Drug Administration gave the green light to over-the-counter hearing aids last year, and they first came on the market in October 2022. . Get support, answers and expert care for mental health and substance use disorders. Read more Set your own customized notification schedules with the My Medication Reminders tool. Get convenient and caring support for infusion therapy. When you switch to a new plan, your prescription coverage may change. Find answers to all your pharmacy questions, too. [[state-end]], Your session is about to expire. For prior authorization or exception requests, call 1-800-711-4555, option 2. If you are already a member, call the number on your membership card. Contact Us | Optum Specialty and Infusion Pharmacies We're here to help you. ET, Monday through Friday, UnitedHealthcare Insurance Company or an affiliate (UnitedHealthcare), [[state-start:AL,AS,AK,AZ,AR,CA,CO,CT,DE,FL,GA,GU,HI,ID,IL,IN,IA,KS,KY,LA,ME,MD,MA,MI,MN,MS,MO,MT,NE,MP,NV,NH,NJ,NM,NY,NC,ND,OH,OK,PA,PR,RI,SC,SD,TN,TX,UT,VT,VI,VA,WA,DC,WV,WI,WY,null]]. OptumRx is an affiliate of UnitedHealthcare Insurance Company. OptumRx Prior Authorization Guidelines and Procedures A prescription number can be found on one of your prescription labels (on a pill bottle), your prescription reorder form, or on the invoice that was sent with your last order. We offer other various resources to help support your understanding and use of ePA. Optum Home Delivery (Optum Rx Mail Service) 6800 W 115th St., Ste. coverage options and when to enroll. You will automatically go back to the It is important to know if your prescription is covered by your health insurance plan. For additional assistance, see more ways to get in touch. Step 2 - The first required information is that of the member. 2023 Optum, Inc. All rights reserved. A plan has been removed from your profile. Already a member? It may take up to 72 hours for your order to display online. No charge for standard delivery to U.S. addresses. Optum Rx Online Pharmacy & Home Delivery | Optum Pharmacy services Get your medications at a low price, safely and conveniently. Prior authorizations (PAs) help manage costs, control misuse and protect patient safety to ensure the best possible therapeutic outcomes. Go to Pharmacies and Prescriptions - Prescription Drug List (PDL) to see a list of medications covered under your plan. Designed for those who have mild to moderate hearing loss, the devices are much less expensive than prescription options. Medication is often one of them. At this time, the OptumRx.com member website does not offer our Specialty Pharmacy customers the ability to refill their medications online. Your doctor must send these to us electronically through a certified system. OptumRX Prior Prescription Authorization Form. Contact OptumRx anytime at 1-888-658-0539, TTY 711. The next best way to talk to their customer support team , according to other OptumRx customers, is by calling their 800-562-6223 phone number for their Mail Service Pharmacy department. Language Assistance / Non-Discrimination Notice, Asistencia de Idiomas / Aviso de no Discriminacin. %PDF-1.6 % Begin using Optum Home Delivery through OptumRx pharmacy today. You can easily refill your OptumRx prescription on the website using the links on My Medicine Cabinet and viewing your refill information. Important Information for Georgia Medicaid Members, Stay up to date on the latest OptumRx information. Have other questions about Optum Home Delivery? Callor visit the Live and Work Well website. Get support, answers and expert care for mental health and substance use disorders. Providers who are not eRx-enabled will now receive these notifications via secure direct message within their EHR workflow. We'll show you how. ET, Saturday, UnitedHealthcare individual and family marketplace (ACA) plans, Individual and family plans short term, dental and more, Are you a Medicare plan member?

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