Items that should be registered generally include those not manufactured in your country. Holland America Line Connect: Stay in touch with family and friends via satellite internet through Holland America Line Connect. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days. to sail. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. A dedicated team of youth professionals invite kids and teens to join their friends in arts and crafts, sports, video game competitions, scavenger hunts, challenging team games and themed parties. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Lines liability will not exceedUS$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. The reduced deposit applies to sailings of 3 days or longer. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. Our knowledgeable specialists will gladly answer all your questions and are dedicated to providing you with excellent service. Holland America's Koningsdam provides relaxed cruising with luxury stay experiences through Alaska's Inside Passage. Now more options are available. Dial 1-800-993-5483 (US). Our As You Wish dining lets you select the venue and style thatsuits you. When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. Please Note: Please have your ship ID card and a valid picture identification issued by an official government agency ready and available whenever getting on or off the ship, as you will need to scan your ship ID card at the gangway for boarding. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. A credit card is required for all inbound phone calls to a ship. Please contact Guest Services for more details. Additional information concerning Customs matters will be provided during your cruise. You may also choose to send an email message to: hollandamerica@cibtvisas.com or visit their website at https://cibtvisas.com/hollandamericaline. Alcoholic beverages will not be served to guests under age21. Please log in to purchase your shore excursions. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapesor CDs. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships. Please note that minimum age for guests using the fitness center is 16. You will need to provide health certificate documentation for the animal in your ports of call. No exceptions will be made. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. *This number is for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. its most convenient for you, 24/7. Holland America Smoking Policy. Please see the following important information about your luggage tags. make sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. During the voyage, a safe to store your valuables and important documents is available in your stateroom. A password will be selected by the parent/guardian of the child. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section. Any additional information concerning currency restrictions, please contact the customs agency in their country. Book your next Holland America Line cruise while on board and receive Double Onboard Spending Credit up to US$500 per person, good for your next Holland America Line Cruise. Please note the following general information about Luggage Direct: Restrictions for each homeport city include participating airlines, earliest and latest flight times, and citizenship requirements. 1. Usually there is a fee required. Guests who require that level of care will need to travel with a companion who is able to provide the assistance necessary. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. Line ship. Visit our Frequently Asked Questions. We strongly suggest you take the opportunity to visit your Muster Station and familiarize yourself with the route. Scooters and other mobility equipment stored in hallways or elevator lobbies are a safety hazard and will be removed immediately. You will claim your luggage when you arrive at your final airport destination. Please contact us or your travel advisor for more information. Listen to the menu and select the number that corresponds to the ship you are calling. Please Note: Persons in possession of illegal drugs are subject to immediate disembarkation and reporting to law enforcementauthorities. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. A traveler may include up to 100 cigars and 200 cigarettes (one carton) in the US$800 exemption from duty. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. Electrical Appliances:**All staterooms are equipped with standard 110 AC and 220 AC outlets. Jeans, shorts and T-shirts are only allowed in the casual dining restaurants. Upon disembarkation, your bags are delivered directly back home. Registration is free and there is no obligation to bid. Holland America Line assumes no responsibility for the items listed above. guests are encouraged to obtain travel medical insurance prior to travel. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. On Dressy Nightswe take it up a notch and recommend slacks, skirts, dresses, blouses, collared shirts and jackets. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). prior to debark. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. For frequently asked questions about cell phone service on board, please go to www.wmsatsea.com. Restrictions: Airlines, limousines and other transfer vehicles have baggage allowance policies which may limit the amount and/or weight of baggage you may take with you and/or impose baggage charges. Schengen Visa Holders: New requirements pertaining to proof of medical insurance coverage have been adopted for all Schengen visa holders. Visa Waiver Program Requirements: The Visa Waiver Program (VWP) allows citizens of participating countries to travel to the U.S. withouta visa for stays of 90 days or less, when they meet all requirements. Guests who are unable to care for their own basic needs (e.g., dressing, eating and attending safety drills) MUST have a capable traveling companion. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Limitations apply. Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows: Guests may bring Wine and Champagne onboard, however a corkage fee of USD $20.00 (which is subject to change without notice) will be applied to each bottle (max 750 ml in volume or less). Advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. Safety begins with the design of our ships. Promotional credits are nonrefundable. Explore dates and rates on this ship for 2022 and 2023. Its important to note that electronic cigarettes are illegal in many countries including the United Arab Emirates, India and much of South America and Southeast Asia. Intimate dining featuring Double R Ranch Beef and fresh seafood. In addition, smoking is permitted on stateroom verandahs. Please verify your documentation requirements prior to sailing, but we highly recommend Green Card holders travel with their passport as an extra precaution. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. Please speak to the Future Cruise Consultant regarding other amenities for these voyages. Once youve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $60 per person per day for the remainder of your cruise. The ships estimated arrival time at the port of disembarkation is shown on your cruise itinerary. The password will need to be disclosed to the youth staff upon pick up of the child. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Simply register through Holland America Line Navigator, select Paid Internet and choose between a Voyage and a Daily plan. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. DesignatedSmokingAreas Please bring the prepaid Gift card (with the Visa/Mastercard/American Express and Discover logo) to Guest Services for processing and do not register it online. For your convenience Holland America Line has partnered with two luggage transport services for your convenience. Holland America Line representatives are available 24 hours a day, 7 days a week and 365 days a year to assist you in any way they can, including assistance with travel delays and contacting loved ones. Smoking is prohibited in Guest staterooms and on balconies. Please attach a tag to each piece of luggage you will be checking on the cruise. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. Fitness Center: To help you stay in shape, all Holland America Line ships are equipped with a fitness center that offersboth aerobic and strength-training equipment. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. ahead and pack some anti-diarrheal medication with your other medications. If we do not have your information by this deadline, you will be unable to sail. When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our mostpopular and unique itineraries. All rights reserved. Other consumables of concern may include ice madefrom local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. Visit hollandamerica.com for more information. Extension cords (without surge protectors) are allowed on board when used with proper caution. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. To learn more about Holland America Lines ongoing commitment to environmental stewardship and conservation in all of our operations, visit hollandamerica.com/sustainability. No exceptions will be made. Your baggage will arrive in your stateroom later that afternoon. If you become ill or injured during the voyage and your diagnostic and/or care requirements exceed the capabilities of the Medical Center, you will be transferred to medical facilities ashore. In the absence of running water, use alcohol-based hand sanitizers to protect your health. That is also the location for all smoking discussions. There is a space on the tag for you to print the following information; Name, Stateroom Number, and Sailing Date. Your travel advisor can provide you with additional information if you are interested in this option. It is also your access card to your stateroom. We are equally passionate about protecting and preserving the pristine destinations that we visit. As previously mentioned in the BAGGAGE POLICIES & PACKING ADVICE section, you should not place valuables in your tagged luggage. Bidis essentially flavored cigarettes are not generally permitted entry. This is especially important before and after meals, or whenever you are in contact with common surfaces (e.g. Holland America Line recommends that each guest keep all personal identification, electronic airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. Guest Services staff will provide you with details on the times and meeting location where staff will be available to assist you in disembarking the ship. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency. Vaccination requirements change frequently. Luggage Direct: Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland AmericaLine ship. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. We welcome you to consult with your Image Creators for all your photographic needs. It is also your access card to your stateroom. Embarkation Time:Your assigned check-in time is printed on the Boarding Pass page in your Express Docs. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. On U.S.-based ships, passengers can smoke in a limited number of outdoor areas, always on the starboard side. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Tourist/visa requirements are determined by passport nationality, not by country of residence. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Phone: 1-800-513-4515 (locally at 1-954-585-0575), Email: info@specialneedsatsea.com Website: specialneedsatsea.com, Phone: 1-877-478-7827 (locally at 1-780-986-6404)), Email: reservations@scootaround.com Website: http://www.scootaround.com. Classic Pre-Set Dining: The traditional pre-set dining times are5:45pm and 8:00pm in the Dining Room. If you reside in the UK please visit cibtvisas.co.uk/hollandamerica. Distribute your ship phone number to friends and relatives. For those guests who wish to smoke, there will continue to be designated areas available both inside and on outside decks. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. Effective with the first sailings for all ships beginning in January 2017, the following smoking policy is in effect: For the comfort of all of our guests, all staterooms (cabins), showrooms and most . Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. Cooking facilities onboard are not considered kosher. Washing hands frequently with soap and water will greatly reduce the risk of contracting illness and infections while traveling. You will be responsible for all costs you incur to join the vessel at the next port. And if you're sailing with Avalon on the Mekong or Ganges River, smoking is permitted only in designated areas. PLEASE NOTE WHTI-compliant documents are acceptable for entry or re-entry into the United States. We ask that you refrain from pouring or discarding anything overboard, and that you dispose of solid waste in the appropriate containers indicated on board. If you plan on bringing a scooter on the ship, please contact: Phone: 1-800-547-8493 (locally at 1-206-626-7044), Email:GuestAccessibility@HollandAmerica.com. (Voyage plans cover your entire cruise and are available at a discounted rate. railings, buttons, door handles, countertops, faucets, etc. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. the vessel leaves. 2. Holland America Line offers more sailings to Glacier Bay National Park than any other cruise line. Please Note: There is not an Automated Teller Machine (ATM) available on board. The best places to obtain specific information on required documentation and immunizations for your serviceanimal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. If you choose the flexible, open-seating program in the Dining Room, you may make reservations by calling the dining reservation number on board or simply come to the Dining Room during dining hours. Note: If you have purchased air transportation independently from Holland America Line, you will be responsible for any and all expenses incurred when joining the ship in progress. Situations may occur in which guests with limited mobility may not be able to go ashore at the timethey desire or are unable to go ashore at all in certain ports. The Luggage Direct Service is the most relaxing and hassle free disembarkation Holland America Line offers. Important Customs information and shopping maps will be provided at the talk. Local sales taxes are applied where required. Appointments may be made in advance on our web site athollandamerica.comor once on board. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. Then we hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections of our operations. Payment of any fines levied is the responsibility of the individual guest. All documentation and immunization requirements are established by government authorities and not by Holland America Line. both aerobic and strength-training equipment. Guests who have not completed the required check-in prior to departure time are subject to denied boarding. Cash is accepted in our casinos. What will you do today? Holland America Line reservesthe right to substitute products when specified brands are not available. Guests using mobility aids should select a stateroom that will meet their needs and allow for appropriate storage of their mobility equipment. The day you board, Holland America Line places an initial hold on your credit or debit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). Guests are urged to complete the Online Check-in process before leaving home. Packages such as Renewal of Vows, Happy Anniversary, Romantic Voyage and Just for Us include a variety of services and mementos to commemorate your special occasion. Baggage Insurance: Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your baggage or belongings. Pack shoes on top of other contentsin your baggage to expedite the screening process. Plus you will receive a reduced deposit and up to US$100 per person in Shipboard Credit with our Future Cruise Deposit program. The representatives will help you with luggage tags. Our ships are as environmentally sound as they are beautiful. Travelers checks may be cashed at Guest Services. Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. Hours are from 6:00am until 9:00pm. Conserving Water and Reducing Waste Water Discharges: We make the most of our water. All other questions and concerns regarding air arrangements should be directed to your travel advisor. Also, stop your newspaper delivery or have a friend or neighbor take them in for you. Stateroom: Your stateroom is furnished with a ship-to-shore telephone which enables you to easily call anywhere in the world, 24 hours a day (inquire with Guest Services for the latest pricing). Your baggage will arrive in your stateroom later that afternoon. Changes to your already confirmed flights (change fees and differences in fare may apply). The numbers are for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. For questions about your service or about billing, please contact your home network customer service. 2020, through June 30, 2021. If you require additional information on the ships facilities or ability to accommodate your needs, please feel free to contact theGuest Accessibility Department. Mobility Equipment: The safety of our guests and crew is our number one priority. View current Health Protocolsand Testing and Vaccination FAQs. In order to accommodate our guests, wheelchairs are reserved exclusively for embarkation and disembarkation assistance in the pier facility and in emergency situations. Holland America Line has implemented this requirement so that you all remain together should an emergency arise that requires one or more in yourparty to be disembarked in a non-U.S. port. You may order hot water from our complimentary In-Room Dining service 24 hours a day. Also, you will need your ship card when you disembark. Please Note: This offer is not applicable for Grand World Voyage, Grand Voyages or segments thereof. To book, or for more information, simply visit your Future Cruise Consultant. Guests may check no more than 3 pieces of luggage per person. Or let it continue, as you disembark from the ship and journey inland. Please print out Express Docs including Boarding Pass prior to your sail date. Friends may easily arrange to send a bon voyage gift directly to your stateroom, or you may throw a party of your own for fellow guests. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. Applies to all guests 18 years of age and over. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Please change the date range and try again. If you completed the Online Check-in, please have the following documents ready to present at check-in: U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. For further information on our relationship with airlines, please refer to your Cruise Contract. Cigarettes may also be subject to a tax imposed by state and local authorities. Professional, local guides and independent tour operators that meet our high standards lead each tour. Reservations may be made on board by contacting the restaurant manager. Pre. Kids: Painting Picassos, parachute playtime, songs and stories along with theme parties Cosmic Cruisers, Dino-Mite Night and Ships Ahoy Pirate Treasure Hunt Adventure keep our junior cruisers ages 3 - 6 years entertained. Norwegian Cruise Line For this reason, Holland America Line has size and weight guidelines for scooters. Table number and table size are on request only, and will be assigned by the Maitre d' on board. No more waiting for printed cruise documents. On U.S.-based ships, passengers can smoke in a limited number of outdoor areas, always on the starboard side.. You may also make advance rental arrangements prior to departure and have a wheelchair delivered directly to the ship. All documentation and immunization requirements are established by government authorities and not by Holland America Line. From time to time guests encounter transportation delays in getting to their cruise ship. Dont put your travel plans at risk; Holland America Line recommends guests utilize a visa service to secure your required documentation. Airport/Hotel Transfers: Transfers from the airport to your hotel and hotel to ship are provided to all guests who have purchased a Holland America Line hotel package. Note: Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. If you reside in the UK please visit. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. Zealand, these policies and the legal drinking age apply to guests 18 years or over. Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. Shorts, pool and beachwear, distressed jeans and tank tops are not permitted in table service restaurants. many ports taxi lines can be long and distances to private transportation can be lengthy. Dining venues vary by ship. Please carefully verify the existing identification requirements for your particular travel situation, including all destinations. The Cruise season kicked off in 2021 with sailings to Alaska, bypassing Canada. Certain third-party transfer and tour facilities may not be fully accessible to guests with disabilities. Cruising in 2021 or 2022 is different since the pandemic hit, but it can still be an extremely enjoyable experience.

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