No warranties 8. More information is availablehere. See more More legroom, more style Visit National Car Rentalto make a reservation and earnpoints on your rental. 5. Over the last 20 years our dedicated team of Special Assistance co-ordinators have helped and assisted millions of customers travel independently with ease and comfort. Follow the link for more information on our overbooking policies. Virgin Atlantic Holidays may also change, suspend or discontinue any aspect of the Web Site, including the availability of any features, information, database or content or restrict your access to parts or all of the Web Site without notice or liability. All materials published on this Web Site (including, but not limited to articles, features, photographs, images, illustrations, audio clips and video clips, also known as the "Content") are protected by copyright, trademarks or other intellectual property rights and are owned or controlled by Virgin Atlantic Holidays, or the party credited as the provider of the Content. Once the report is filed with us we take all reasonable measures to locate your property and minimise the inconvenience caused. WebYou can cancel your holiday for one of our holiday vouchers instead up until four weeks before you fly. Flight cancellations are rare and we will try to minimise the inconvenience they cause by posting them on our website under the flight status as soon as we know about them. 7.3. Your rights to a refund and/or compensation from us are set out in these Booking Conditions. Under the Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. 2. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If the amendment results in fewer people in your booking, then the total price payable for the booking will be adjusted accordingly based on the lower number of people in the booking, which may result in an increase in price per remaining person. The lead name shall be responsible for the administration and correspondence in regard to the booking and warrants that he or she is aged 18 or over and has the authority to make the booking (and any amendments and/or cancellations) on behalf of all the persons in the booking. Show your Flying Club membership card on collection of the car. Show your Flying Club membership card on collection of the car. You must ensure that you reserve your Theme Park Days with your Disney Park Ticket to secure your days at the Disney Parks as soon as possible after receipt. So wherever you are travelling to, Avis has got you covered. If you are in the USA or Canada pleaseemail: https://www.legislation.gov.uk/uksi/2018/634/contents/made, Unavoidable and extraordinary circumstances, https://www.gov.uk/browse/citizenship/passports, additional cover for skiing/extreme sports/adventure travel, https://ec.europa.eu/transport/modes/air/safety/air-ban_en, Foreign, Commonwealth and Development Office (FCDO). Retroactive mileage collection is only possible within 6 months from the vehicle return date. Access and Availability of Service and Links. For more information on flights departing from US airports only please see our Contingency Plan for Lengthy Tarmac Delays. If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, the lead name on the booking must inform us as soon as possible and the effective date of any change shall be the date that we receive notification from you. 9am - 6pm. Follow Us on Instagram . 17. 4.1. 15.2 In respect of Packages, we will not be liable for any injury, illness, death, loss (for example loss of possessions or loss of enjoyment), damage, expense, cost or other sum or claim of any nature or description whatsoever which results from: (i) the act(s) and/or omission(s) of the person(s) affected or another/any member of your group; (ii) the act(s) and/or omission(s) of a third party unconnected with the provision of the travel services in the booking that are unforeseeable or unavoidable; (iii) unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken; (iv) any loss or damage you incur that relates to any business activity (including without limitation loss of earnings); (v) any loss or damage that relates to any services that you may have entered into separate contracts for with other providers/suppliers and which do not form part of our Contract with you (including, without limitation, any additional services or facilities booked and arranged by you directly, including any activity, tour or excursion you purchase in destination from a third party) and/or any services provided near to where you are staying such as water sport providers, beach vendors, shops, massage and other spa therapies and sporting facilities; (vi) any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to it being confirmed, we could not have foreseen you would suffer or incur if we breached our Contract with you; and any damage, loss or expense or other sum(s) of any description pursuant to clause 16 (Covid-19). Some airlines and accommodation providers only load their seats/rooms to sell approximately 10 months before the departure. The following terms shall have the meanings set out below when used in these Booking Conditions: 'We', 'Our', 'Us', 'Virgin Atlantic Holidays' means Virgin Holidays Limited. What visas and documentation do I need to take on trip? If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking. Virgin Atlantic Holidays accepts no liability if you or any member of your party cannot travel or are refused entry onto any airline, or transport, or into - or through (whether or not you are required to leave the aircraft) - any country because they have not complied with any travel, passport, visa, ESTA, vaccination, testing or immigration requirements or are not in possession of necessary travel documentation (including, without limitation, a valid ESTA, vaccination certificates, testing kits and any other required documentation). Please note: special conditions apply for travel to the USA, and all travellers must have individual machine readable passports. For more details, see ourcookie policy. In this event we will contact passengers who have booked with us directly, either via our website or our own Customer Service Centre using the mobile telephone number and/or e mail address given to us at the time the booking was made. Virgin Atlantic Holidays Booking Conditions. Web24/7 Roadside Assistance. There's no expiry date to use your Virgin Atlantic Holidays voucher, you'll just need to make sure you book to travel by 31st December 2023. However, we will not cancel less than 12 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance or because the minimum number required for the package to go ahead hasnt been reached. 2. This Web Site contains links to other related World Wide Web Internet sites, resources and sponsors of this Web Site. In accordance with the cruise lines terms and conditions, you will be required to abide by the cruise lines gratuity / service charge policy and must settle your account in full before disembarking the ship at the end of your cruise. Qualifying rentals are car rentals of a single vehicle for one (1) or more consecutive days (a qualifying rental means each consecutive twenty four (24) hour period). This offer cannot be combined with any other offer and is subject to change without notice; all rentals are subject to SIXT standard terms and conditions. You must inform us without undue delay of any issues with any of the travel services included in your booking please see clause 13 (If you have a complaint) for how to make a complaint in destination. We have taken out insolvency protection with the financial protection entity The Air Travel Organisers Licensing (ATOL) You can contact The Air Travel Organisers Licensing (ATOL) scheme Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.ukif services are denied because of our, Virgin Atlantic Holidays insolvency. In relation to the price of packages, we will absorb, and you will not be charged for any increase equivalent to up to 2% of the price of your total travel arrangements, which excludes insurance premiums and any amendment charges. The airlines loyalty program is called Flying Club, and it operates from 2 hubs in London (Heathrow and Gatwick) and one hub in Manchester. If we cant resolve your complaint, go to www.abta.com to use ABTAs simple procedure. Enterprise Rent-A-Caris a household name for frequent travellers and road trippers alike. WebThe supply of the service creates an unsafe situation. WebAs you have booked accommodation or car hire in conjunction with your Virgin Atlantic flight, Virgin Holidays will fulfill your booking for you. 1.12 FOR ALL Walt Disney World TICKET HOLDERS: For Disney Park entry, both a valid ticket and a date-specific theme park reservation via the Disney Park Pass System are required. WebCarriage of passengers and baggage on flights operated by Virgin Atlantic is subject to the Conditions of Carriage. All rentals are subject to availability and the car rental companies' standard Terms & Conditions apply. Car rental booked as part of holiday packages and certain other discounted rates do not qualify for points. These events are usually outside our direct control however we will take all reasonable measures to ensure passengers are kept up to date with the latest information available, and for significant onboard delays, where safety and security restrictions allow, our cabin crew will provide snack refreshments, lavatory facilities, and access to basic medical assistance. Any further changes may be treated as a cancellation by you and result in cancellation charges being applied. If you wish to make a special request, you must do so at the time of booking. Please note: the above payments are per full fare-paying passenger (excluding infants). You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. We believe that you have the right to know what level of service you can expect from us, even in those rare moments when we fall short of the very high standards we have set ourselves. If your baggage doesnt arrive on the belt it is absolutely essential that you make contact with one of our airport staff or representatives and file a report (sometimes called a Property Irregularity Report or PIR) before you leave the airport. 15.4 in regard to package bookings and, except as specifically set out in these Booking Conditions, we will not accept any further or different liability than the Package Travel and Linked Travel Arrangements Regulations 2018 impose on us. The new traveller must ensure that they have their own insurance in line with these Booking Conditions. (i) ensure that all people in the booking comply with any and all Covid-19 requirements during the holiday; (ii) ensure that the group takes into account their personal safety whilst in destination so as not to put themselves or others at unnecessary risk including, without limitation, ensuring that the group members; (a) take care when out during the hours of darkness; (b) do not go out alone; (c) do not put themselves in risk situations; (d) are not intoxicated or under the influence of any other illegal or dangerous substances; and (e) are aware of their behaviour and actions in the context of their surroundings. 10.4 We will also pay compensation as detailed below, except where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. More information is availablehere. Alternatively, you can email the team at groups@virginholidays.com. You are strongly recommended to review any travel warnings, prohibitions, announcements or advisories issued or updated by The Foreign, Commonwealth and Development Office Travel Advice Unit at www.gov.uk/travelaware prior to booking your international travel arrangements and regularly prior to departure. RH10 9DF, 1000 Bonus Virgin Atlantic Frequent Flyer member miles when you show your card at the Alamo counter, Online Check In Check in before you go, print your rental agreement and go straight to the garage. 12.7. We will not pay you compensation if we cancel because there has been any fraud or illegal activity involved in the payment of your booking on your credit or debit card. Earn points Earn 2 points for every 1 spent WebIntroduction to Virgin Atlantic. WebI requested a refund from Virgin over the phone yesterday for my trip booked for 25th April (flights only with Virgin Atlantic, but I had to speak to Virgin Holidays about it for some reason).

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