We and our partners use cookies to Store and/or access information on a device. Any further freeze, for up to 3 months within a 12 month period is at a cost of 6.99. If youd like to add this option when joining, select the PLUS membership option. Please send us the certificate via MYPUREGYM. Members with annual membership can pay the amount in the club (except for Bern Lorraine) or by invoice within 20 days. If you are unable to log in, it may be due to the following problems: You were unable to solve the problem despite the checks? Despite all the good services and management, some members want to give up for many reasons, but that is not an arduous task. Free passes have no resale value, and cannot be exchanged for cash or any other product or service. This may mean there is a small amount added on to your next payment to cover the days in the gym for the rest of that month. You can cancel your PureGym membership by letter, by phone, in person, or online. This must be done at least three working days before your next payment. Please refer to the GTC for the cancellation terms and conditions for monthly memberships. Core and Plus members can cancel their membership following the online cancellation process. This can be removed during exercise. More details will be communicated to you by the gym via email. If you're in Northern Ireland, contact Consumerline. How do I cancel my fixed term membership? You will get a refund if you cancel within 14 days of initially applying; however, if you apply and immediately activate your membership, then you will be fully refunded minus any membership you already used. We may present an option to reduce the administration fee if the outstanding amount is paid online within 7 days of becoming due. How To Cancel PureGym Membership Contract. If you are a fixed member and want to cancel the membership, follow the steps listed below. Up to 50% off a PureGym membership If you buy a qualifying plan, you can get up to 50% off a PureGym membership. We may make reasonable changes to these Rules at any time provided that we give you advance notice of the change. Manage Settings If you are a fixed member and want to cancel the membership, follow the steps listed below. Before knowing how to cancel PureGym membership, look at the subscription plan so that if you are not satisfied with one plan, you can switch to another one. Step 1 Go to their member service website member.service@puregym.com Step 2 Tell them that you want to cancel the membership, and they will inform you after the permanent cancellation. 50% off & 0 Joining fee Terms & Conditions, First Month Free & 0 Joining Fee (closed CRM) Terms & Conditions, Once your month of free Plus membership is complete you will automatically roll onto an Plus membership. Unfortunately, we do not have childcare in our clubs. Clearly telling them your intentions and asking for clarification on anything you dont understand is important to fully understand how to cancel your membership. Subsequent Direct Debits for monthly membership fees will be collected monthly thereafter. No, no time stop can be requested for a previous period. Discount to fixed-term student memberships is for single club access only and must be used at the gym selected when setting up this type of membership. The house rules contain all regulations and guidelines which must be observed in the studio by our members. That depends on the specific offer. Yes. Follow the step by step process below. The promotional subscription is renewed at the normal rate that was in effect at the time the promotional subscription was taken out. If you are paying by direct debit, you cannot cancel within five days of your next fee being due. This includes changing home gym, freezing your membership, updating address details, making changes to bank information, changing your Direct Debit date and so on. In Scotland and Wales, face coverings must be worn by law within the communal areas of the gym, but can be removed whilst exercising. If you would like to request a change of gym outside of this policy, please contact our Membership Administration. You can book 8 classes in advance. PureGym Plus members can freeze their membership for up to 3 months in a 12 month period at no cost. Further, that you will advise us immediately should your circumstances change. Otherwise, you'll be billed for another month. If I email them & pay today I can get it back to 20. The deadlines for payments and cancellations shall remain the same. This will pull up a list of all the different gyms youll be able to access. Bitte berprfe dein E-Mail-Postfach und erhalte Neuigkeiten, Aktionen und Gutscheine per E-Mail. If we do so we will: (a) inform you, via email, that we believe your PIN number / Access Device has been used by another individual or individuals and ask you to provide us with reasonable assistance to investigate the matter; and (b) following our investigation we will contact you, via email, to inform you of our findings and our proposed course of action, which may include one or more of the steps set out in paragraph 4 below. Yes, PureGym wants to keep you totally in control, any time of day. If you still want to cancel, once logged in select 'Freezing or Cancelling ' and follow the cancellation instructions. Please refer to the General Terms and Conditions (GTC) for further information about monthly memberships. Yes, your membership pause period can be extended. Your membership can be on freeze for a maximum of 3 months after which your membership will automatically be un-frozen and will revert to your monthly rate. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY. Then please contact the Member Administration Department via the CONTACT FORM. Please bring a valid ID with you. By analysing your spending patterns, Nova will be able to accurately categorise all bills and monthly payments. Please refer to the GTC for further information in this regard. Take note, if you are worried about lockdown or gym closure, you will NOT be charged for this period. Thats why you can log in to yourMember's Areausing your email address and PIN to update and change whatever you like. Bolts are also available in this membership plan; you have to only 3 per month to get access. Of course, another person can also pay for your membership. To transfer your home gym, headto yourMember's Areaand go to Packages and Upgrades. Adolescents from the age of 16 and above are allowed to work out only with the consent of their parents, which must be proven in writing (parents must be present when signing the membership contract). Whatever your reason, if you want to cancel your PureGym membership, its only a few clicks away. You can contact us by e-mailing us at, If you wish to contact us in writing, or if any clause in these terms requires you to give us notice in writing you can send this to us by e-mail to Pure Gym Limited at. Thats why some organization is providing health club services. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances. To cancel your Pure Gym membership follow these instructions: Head to puregym.com and log into the member's area; Select 'Freezing or Cancelling Your Membership' Follow the on screen instructions to freeze or cancel your plan; Pure Gym will allow you to remain a member for a designated time at a reduced rate. You can also bring a guest with you four 4 times at no cost. Can't cancel your PureGym membership? In short, PureGym is one of the best growing private companies of health clubs. PureGym is a popular fitness chain in the UK, offering affordable participation plans and access to state-of-the-art tackle additionally facilities. Offer can be used with Direct Debit monthly membership product only. Day passes are subject to a fair use policy. Cancel or freeze. You actual Direct Debit may, therefore, be lower than the amount you have selected to pay, To get the any of the Loyalty Benefits you must maintain your Together Direct Debit up until the club reopens and your next full Direct Debit is deducted, Guarantee that your current monthly direct debit fee will not increase for 12 months once the club reopens. Because you're on a fixed term membership our Member Services Team will need to cancel it for you. Here is a complete guide on all the different steps you can follow either in person, by phone or through your bank app. Your invoice will be sent twice to your email address specified in the contract 4 weeks before the start of the contract. Yes, you can pause your membership with or without cause. 2. Perhaps you have received an invoice or reminder because your membership fee is outstanding? You cannot work out at PureGym until you have paid the full membership fee. Response times may vary during our busy periods, weekends and bank holidays. YOUR MONTHLY SUBSCRIPTION. Leider ist bei Ihrer Newsletter-Anmeldung ein Fehler aufgetreten! There is always the option to upgrade the subscription. After 14 days, PureGym will refund 50% of the pro-rata amount. Then here, you will find everything regarding the cancellation of PureGym membership, cancellation, and refund policy. Offer valid for the next 31 days and must be claimed by this date. The offer will not be able to be claimed by Members on: 0 joining fee terms & conditions (Vitality members only), No Joining Fee and National Access Corporate Offer, 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0F87), Registered in England No: 6690189 Reg. Freeze only applies to monthly memberships and will start from your payment date. The email address on the contract differs from the email address entered. Kicking off your membership and the way we do things at PureGym, Everything you need to know inside and out. You can find an overview of all vacancies HERE But despite all the features some people are not satisfied with their services and want to cancel the membership. Your membership will be in force up to the time your next payment is unpaid. Your membership can be on freeze for a maximum of 3 months after which your membership will automatically be un-frozen and will revert to your monthly rate. You can pause your contract via MYPUREGYM. However, after 14 Days, PureGym will refund 50% of the pro-rate amount. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole election, either suspend or terminate your membership, upon having given you written notice of our intention to do so. No certificate is required to apply for a time stop without cause. We will get back to you as soon as possible to discuss further steps. As per our Terms and Conditions, when cancelling a fixed term membership, you are entitled to a refund of 50% of the remaining days of your membership. Free passes have no resale value and cannot be exchanged for cash or any other product or service. Log in to the Member's Area. If you already have an additional subscription, you can upgrade to the All in One. Our security team is on duty 24 hours a day, 365 days a year. Head to your Member's Area 2. You can freeze for free for 1 month. How do I cancel my Direct Debit monthly membership? If youre planning on returning to PureGym in the future, you can pause your membership instead of cancelling it. Melde dich jetzt online an. This agreement is governed by English Law. They may also suggest you freeze your membership rather than cancel. This can also be done digitally through websites like Xpendy. PureGym is one of them, but sometimes, irrespective of all the efforts to make the services incredible, some people want to cancel it. You will then receive an email confirming your registration, please click on the given confirmation link. Hurry, ends midnight! *currently available in selected clubs only. You can start using the additional subscription once you have completed the purchase and received confirmation. You can easily manage your membership online. Select the "Your Profile" tile and then "Freeze or Cancel" 3. Cancel the direct debit with your bank and give 4 working days to your bank to terminate the membership. If this is not the case, please feel free to CONTACT us. In some locations you can choose to delay the start date of your membership by up to 1 month. Many PureGym locations are open 24 hours a day. They can even help you set up a new direct debit system without affecting your account and membership. From there, you will be able to cancel your monthly membership. Upgrade, change your club, amend payment details and much more bylogging in to the Members Areausing your email address and PIN number. How do I cancel PureGym? Follow the instructions to freeze your membership You can freeze for free for 1 month. Can you cancel your PureGym direct debit? All student memberships are subject to PureGyms membership rules and terms and conditions. There may be occasions where we have to close all, or part of, the gym of which you are a member. A parent or legal guardian must also be present and sign the membership contract when you register with the club. Please note that in case of a contract change, the concluded contract period starts all over again. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY . You might have signed up for a promotional rate that has now been extended to our standard rate. You need to do this no later than 3 working days before your next payment date to stop that payment being taken. From here, you can follow the cancellation instructions. You can cancel the membership in easy steps. Date of usage cannot be changed once redeemed. Once you are on the phone to a member of the team you need to explain that you would like to cancel your membership and why. All you need to do is log into yourMember's Area, select the 'Packages and Upgrades' tile and follow the instructions. 6. You can get a new membership card at any time at the club for a fee of CHF20. Please note there is a 20 minute cooling off period after each use. When you join us, you'll be charged for your first month and a joining fee (subject to change). The certificates are checked individually. The freeze will be applied from your payment date, so make sure it is added at least 3-4 working days before this date. They will likely ask you details about your account and inform you of their cancellation policy. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. If you dont already have an additional subscription, you can purchase one additional subscription or the All in One. refer to the GTC. How do I cancel my PureGym monthly membership. If you are looking to only take a break from the gym, you can do so by freezing your membership for a month for free. Yes, you are welcome to transfer your membership to another person. Follow the instructions to freeze your membership. You will receive the conformational notification after your membership cancellation, and this cancellation process may take 4 working days almost. You will need to cancel your membership at least 4 working days before your next payment is due to stop the payment being taken. Multiple passes to the same client may mean your 5 passes per month will be cancelled without warning. Parking facilities vary from club to club. Should you be able to work out again during the pause period, please let us know. To avoid fees and cancel your membership quickly and completely, there are some important steps you should take depending on what method youre using. Or check out ourHelp Centrefor commonly asked questions. If you have an annual membership, you can also change your contract with a member of staff at the club (except for individual studios). So if you have moved to the vicinity of anotherPUREGYMclub, you are welcome to apply for a studio change via MYPUREGYM. You can add the addtional subscription to your existing membership on MYPUREGYM under "My contract" at any time. If your client is already an existing PureGym member, they'll need to cancel their existing membership and wait for their payment period to end. Your membership options youre in control! In the latter case, you can book only Live Group Fitness that take place in your club. Start date can only be delayed up to 7 days. Your rights under this agreement will not be prejudiced. Confirm. The penalty charge will be calculated as being equal to the daily membership charge (that applied at the time of use) for each occasion on which your PIN number was used by that individual/those individuals; and/or (b) in the event of serious misuse of your PIN number, for example, your PIN number has been used on repeated occasions and/or by more than one individual, to notify you, via email, that we are cancelling your membership with immediate effect, and no refunds will be given. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY. Offer cannot be transferred to another person. You must be at least 14 years old to become a member of PureGym. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. The PureGyms in Wohlen, Wetzikon, Horgen and Jona are open 24/7. Nova will be there to monitor your bills, plan your goals and improve your spending habits. Available at open clubs only and exclusions may apply. You will be entitled to all the rights and privileges set for the Type of Membership chosen. The easiest way to cancel your PureGym membership is through the online cancellation process. you can get in touch with us via social where we will aim to respond as quickly as possible. It's really easy to unfreeze your membership, just log into yourMember's Areaand select the option to unfreeze. The headquarter of PureGym are located in Leeds, West Yorkshire, and the offices are located in London and Southampton. We are a company registered in England and Wales. Puregym still do not have a section on their app or website that allows you to cancel membership. As such, if youre on a monthly payment schedule and your next payment is due within a few days, youll need to wait until the payment rolls over to cancel. Just log in to your Member's Area using your email address and PIN to update and change whatever you like. Any recorded reps or times must be verified and signed off by a PureGym team member. Free freeze - you can currently freeze for free for up to one month. If you have a fixed term membership, you will need to get in touch with our Member Services team who can cancel it for you. Your second Direct Debit for monthly membership fees only will be collected one month after you joined, unless you joined prior to your gym opening in which case they will be collected one month after the gym opened. Get a health quote Get a life quote Kick start your PureGym fitness journey Equipped with everything from Pilates to kettle bells to help with your fitness plan. Continue with Recommended Cookies. Children between the ages of 14 and 16 who are working out at PureGym must always be accompanied and supervised by a parent or legal guardian. When life becomes busier, people have to work more than it is possible to cancel their membership. Learn more here. Verwende dazu beim letzten Schritt im Webshop den Promo-Code: FIT10. You can only freeze for a maximum of 3 months, over the course of a year (from your very first freeze!). select 'Your Profile', then 'Freezing or Cancelling' and follow the instructions to freeze. Most of the gyms remain open for 24 hours, and there are over 200 pieces of training equipment in the clubs. Just log in to your Member's Area using your email address and PIN to update and change whatever you like. Our registered VAT number is 165 8808 68. You are responsible for keeping your PIN number / Access Device secure and confidential at all times. 1 pass per person, multiple passes may be cancelled without warning. Invoices will be sent at the beginning or the end of the month. The PIN number / Access Device remains our property at all times (unless agreed otherwise and evidenced in writing). This does not include monthly memberships, the fees of which are always collected automatically via the selected mode of payment. Depending on the remaining term, you can pay an extra fee for the upgrade. Keep in mind that you must cancel the subscription within 14 days. If youre going on vacation or will be out of town for a while, you can also freeze your membership instead of fully cancelling it. You cannot transfer this daily membership to anyone else nor transfer to another date. The competent person in your company can contact us via theCONTACT FORM. 2009-2023 Pure Gym Limited (1.2.32402-SPT-272-Rc69905 0EGG) Registered in England No: 6690189 Reg. Please select a reason for a time stop with cause and upload the certificate. This also applies in the case of payment deferrals. If the gym you are moving to is a different price to your current membership it will mean your next payment will be different to account for the change being made mid-payment month, well send you an email to confirm the change and the payment amounts after youve completed it online. Use of PIN numbers is monitored: In the interests of the safety and security of all our members, use of PIN numbers and access is monitored and individuals using PIN numbers / Access Devices may be asked to provide proof of identification. From here, you can follow the cancellation instructions. Please ensure that all used masks are disposed of safely in one of the bins provided. For Off Peak memberships, access is granted daily until 2 pm. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY. The ticket number serves as proof of the submitted cancellation. Please refer to the GTC for further terms and conditions for termination due to inability to work out. Log in to the Member's Area. No, that's not possible. Please check the invoice date and payment date. We will not be liable or responsible for outstanding monies paid to a Personal Trainer. You can freeze your puregym membership for up to 3 months. A service fee of CHF 25.00 will be charged to Core Members. Log in to the Members Area of your account. The best way to get in touch with us is via social, @puregym on Twitter and Facebook Messenger where we will aim to respond as quickly as possible. 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0FRS), Registered in England No: 6690189 Reg. Read more The easiest way to cancel your PureGym membership is through the online cancellation process. In the above circumstances your membership will remain in force until the day before your next payment is due, at which point it will automatically terminate. This is clearly deliberate as i have read multiple tweets of the same issue going back years. This is accepted by all members upon conclusion of the contract. PureGym have 45 days to issue any prize. PureGym withholds the right to amend or remove this offer at any time. The price guarantee will then be applied to the go-to rate for 12 months, Free to re-join if you leave and return with the 12 months after the club reopens, Free upgrade to the PLUS premium membership for 6 months, You will receive full access to all paid for workouts and classes on the PureGym App automatically. All you need is a personal chip, which you will receive in our clubs for a fee of CHF 20 after signing the contract. Get your Core for CHF 10 or Premium for CHF 20 in your first month. You can expect a one-hour individual instruction provided by a professional trainer on site. You will need to check your selected gym which you can do within thejoining processwhich will show you if it is available, the price andhours you can use the gym. Fixed term student memberships can be terminated early by contacting PureGym Member Services, and you will be refunded 50% of the remaining membership period. Or check out our. Each month thereafter, your monthly payments will be taken automatically - on the same date and from the same payment card - unless you decide to freeze or cancel your subscription. Please note that the reduced duration can affect the end of your contract. Not only the group glasses PureGym provides, but also it provides personal training classes during the journey of your fitness. 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0G6I), Registered in England No: 6690189 Reg. Ends midnight! USE CODE: SAVEHALF. We will be happy to reactivate your contract. I cancelled it after the payment bounced. Check out this proven method to better manage your money. USE CODE: SAVEHALF. Hurry, ends midnight! If you're already a member, you can add multi gym access as a bolt on or by upgrading to a PLUS membership, simply log into yourMember's Area,select the 'Packages and Upgrades' tile and follow the instructions. These conditions are specified in your membership terms. The following gyms are not included in this offer: Ballymena, Bicester, Byfleet, Caerphilly Gallagher Retail Park, Cannock Orbital Retail Park, Cardiff Western Avenue, Chertsey, Cheshunt, Chippenham, Coleraine, Crewe Grand Junction, Derby Meteor Centre, Doncaster, Dover, Dumfries, Eastbourne, Elgin, Falkirk, Glasgow Giffnock Haywards Heath, Heanor Retail Park, Kettering, Kirkby, Knaresborough, Linlithgow, Liverpool Edge Lane, London Clapham, London Crouch End, London Feltham, London Finsbury Park, London Fulham, London Holloway Road, London Hoxton, London Sidcup, London Stratford Centre, London Streatham, London Wimbledon, London Woolwich, Maidenhead, Methyr Tydfil, Newbury, Ormskirk, Plymouth Derriford, Rushden, Sevenoaks, Southport, Tonbridge, Yate, and any other gym not open. Perhaps your data is incomplete or incorrect? Offer is only valid to those members who have received an email from PureGym. No, the time stop option of 1-3 months per year for Core or Premium/Unlimited members is not cumulative. If you are within 5 days of your direct debit being due, youll need to wait until the direct debit is processed before being able to cancelonline, or you can cancel your direct debit with your bank. Select the "Your Profile" tile and then "Freeze or Cancel"3. Monthly contracts can be concluded in all clubs. Find your nearest gym here. It's really easy to upgrade or downgrade your membership on our website, and the changes you make are instant! Existing Plus members cannot downgrade to then get a month for free, Offer must be claimed using the promotional code, SAVEHALF or TIKTOK50. If you have a corporate membership, you can cancel by informing the third-party who set it up for you (usually your employer). Join our thousands of subscribers who are getting smarter with money. Yes, as long as the primary member has the extras included in his/her service package. You can join fitness classes but only in the peak-off hours. If the online cancellation option is unavailable to you, please cancel directly through your bank. Cancelling a gym membership can be a tricky process, but don't worry - we have all the information you need! An adviser at your nearest Citizens Advice will also be able to help you argue your case or argue for you. Then pleaseget in touch withthe Member Administration Department via the CONTACT FORM. proven method to better manage your money. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Response times may vary during our busy periods, weekends and bank holidays. Offer valid from 1st January 2023 until 23:59 28th February 2023 and must be claimed by this date. Offer must be claimed using the promotional code. Then please check your spam folder. Any further freeze, for up to 3 months within a 12 month period is at a cost of 6.99. Just follow these easy steps: 1. You don't have access yet? Tell them that you want to cancel the membership, and they will inform you after the permanent cancellation. Make sure you include relevant details such as your first and last name, address, and email. More support topics Before you join All about our gyms Membership info Freezing or Ending Other useful info Keeping You Safe You can also go old school and talk to the person at the front desk to communicate your intentions or send a formal letter declaring the termination of your contract. Go to their member service website member.service@puregym.com. Guest pass can only be used once per day. These bolts include sport water, massage chair, priority booking classes, and body composition scan. So how do you cancel your PureGym membership? Your PIN number / Access Device (defined below) can only be used by you: Your PIN number / Access Device is issued solely for your use, as your membership is personal to you and only covers your use of a gym. In a monthly subscription, if your cancellation period time is 14 days, if you cancel the subscription within 14 days, you will refund 100% amount, but if you cancel the subscription after 14 days, you will refund 50%. But you cant buy a further additional subscription. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. LINK TO CONTACT FORM. Currently, this change cannot be made on mypuregym.swiss. Please note that you cannot train with us with an open debt claim. You can join the gym at any time in the day or night. You will receive your access data immediately and can log in with it on the mypuregym.swiss interface. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. For a small supplement to your Core membership youll be able to gain access to other gyms at the same basic price as your home gym. Guest passes can only be used at the trainers home club. The content of the message should tell them that you are terminating your agreement with them as well as the date of termination. Payments already made will be offset. If you are a monthly subscriber and want to cancel the membership, then follow the following steps to cancel the membership. Please check the date and year on the confirmation of termination carefully.

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