CCI sent me a copy of their receipt. Beware of these crooks, I am sure based in some [censored]ty open sewer place in Chenay India. Very slick as the site looked like the Embassy Suites site. We use cookies to improve your experience on our site and to show you personalised advertising. After a 13 hour drive, we arrived at the hotel at 930 PM. CCI Hotel Reservation misleads consumers to think they're booking online or via phone directly with a hotel. However, CCI*HOTEL RES 800-468-3578 TX US on 03/26/2023 charged an additional $ 818.58 on my credit card as well. We checked in and went to the room. According to the new breakout the additional fees on top of the base hotel price was entered in category called 'Tax Recovery Fee'. When I called CCI Bookings to get my money back I was told I missed the 48 hour period before my check in date for doing so. I thought because it was only a couple of hours between making the reservations and cancelling they would not charge my credit card. Capital One is handling this as fraud and refunding my money. The email I received from Reservation-Counter had a website to contact to cancel, I logged on to the site and canceled. I would had canceled in their time frame if I had known they wrongly sent me to a non pet friendly motel which I had asked for. When I found out about it I called CCi hotel reservation [protected], after 30 min of arguing and unable to talk to a manager "they are in a meeting", they offered me $15 refund instead of the $61.36 The next morning a fellow we took to be the manager was at the front desk. And u nder many circumstances, it's still possible to get a refund on a nonrefundable hotel bookingespecially if you're aware a few weeks or more in advance of your scheduled stay. We were lured to CCI through a web search for inexpensive lodging in New Orleans. Submit a complaint and get your issue resolved. Definitely FRAUD. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service. I then disputed the charge thru my Bank of America Alaska Visa card who at first took off the charges but then when investigating said it was non refundable. Interestingly I called Best Western to make a reservation and I was routed to CCI Hotel and Best Western Claim its impossible. 800-468-3578. Report them to BBB, as well as make a formal complaint to USITC. CCI Hotels are a Rip Off. Chances are it was an advert and you called (CCI*) Hotel Reservations. Trip Planning - How to Protect your Travel Plans. Googled a local hotel. I think it should be Make sure after searching online that you check you are on the hotels official website to reserve a room, by checking the website address, looking at the Contact Us or About Us section of that website and reading the Terms and Conditions. Im going to take them to small claims court. Do you think it was Hilton who redirected you? "Let's just cancel it, " I said. Made a reservation on the spot for $75. I only realized it at the conclusion of my travel when I tried to get an itemized invoice from the Hilton and was told at the desk I did not book through them to my surprise. What can be done to put this fraud out of business? But our reservation was taken, not by this Garden Inn, but elsewhere by Hilton. Us too. This is the worst customer service ever!!! The following morning I called LaQuinta to verify the reservations & they indeed had me reserved for that date at a cost of $95 per room, which was what I expected. My wife booked seven nights at Courtyard by Marriott in Tucson. Or 30 000 Japanese Yen. Booked a 2 night stay at a Hilton in DC through what I thought was the Hilton website directly. Do not use any 3rd party that wants to charge you up front for room, incidentals, fees, or taxes, without being able to pay in person at check in. Pian Marie Jumalon, Nov 20, 4:10 PM CST: When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. We should have paid $832.96, a difference of $475.02, which the so called booking agency kept. Did you browse all the search results and see the official Hilton site and use it, or did you just search and then click one of the top search results which came up, which ended up being an Advertisement for this awful CCI? Guy at Lago Mar. We repeated our complaints. They are completely dishonest and I am unable to speak to anyone to discuss this. I booked two rooms. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. Currently at a wait time of 24 minutes and it just disconnected. Read our user reviews first - discover the good, the bad, and the ugly about CCI Hotel Reservations by reading customer reviews and complaints. More Helpful? Totally turning them in to the BBB! Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). I think that it's time well spent in comparison to having to try and resolve matters later on. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you. This is not a practice I have ever done. I thought that was my room charge. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). This is what happened to me. CCI sent me a copy of their receipt. I accidentally booked a reservation for the Hilton in Philly through their website thinking i was booking through Hilton. Inadvertently checked the box "accepting terms and conditions" - cc company says their hands are tied. I was charged $318. Did you complain to your credit card provider? Because the discounts applied to only a portion of the charges for breakfast, we realized we'd now be paying something more than the $174.03, presumably around $200 for our stay. At Lago Mar. The hotel canceled & stated to contact CCI Hotel Reservations at [protected] . Greenville , SC 29607 for the period July 6, 2023 to July 10, 2023. I was sent a confirmation for $104.88 as the cheapest available room and was told this room was already discounted so no AARP or AAA could be applied. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). When I checked my cc statement I found that I was charged $216.15 from CCI*Hotel Res AND $167.31 from Country Inn and Suites. I'm so steaming mad!!! What a fraudshould not exist! If you need documentation, my doctors at the CCI Hotel Reservations charged my card the $104.88 but when I got Share your photos and videos with others to prove the truth of your words. To my surprise, the sum of six hundred forty nine dollars and twenty six cents was charged to my card on the 28th of July. I did not call them directly, but thought I was calling the hotel myself. I was looking for a two night reservation and got online at what I thought was the Days Inn website. That was almost an extra night! I also discovered that Hilton had charged CCI $292.77 almost $100 less than what CCI charged me.a pretty steep "fee." Similar experience to many others here. Buyer beware it's a scam and you get stuck with HUGE costs. Never book through anyone like this, Book directly through the hotel your staying ast. THis is exactly the same procedure we went through that we read in all the negative reviews. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Hilton brand has its own site so did you think or assume you were on that site after doing an Internet search for the hotels name? I booked thru you not knowing its not the motel website, you charges me a 19.99 for the transactions details and then charged my reservation charges of 312.65. when i got to motel on April 16 and left on the 19th my charges was lower it has been two weeks and still haven't seen a refund to my differences. When I called to question the charge, the representative told me that I had booked the room through a third party; I told him that I didn't book through a third party, he explained that I might not have realized that I had. I called CCI and explained my situation, the rep Melanie told me I would have to contact the hotel directly and have them confirm that I left. Only to find out later, that this was a fraud. I called them back and they said the transaction was valid and would not refund the fraudulent charges! Be careful when you book a room online. They refused to cancel for me and have charged by credit card almost $1000, a charge which I can not get reversed. This people are crooks that need to be put out of business. yours was $700.00 more. I made a reservation for a room at the comfort Suites 7111 Rancho Mission Drive, Houston TX 77083, Phone number [protected], sometime in June 2018 for an event that was going to be at the hotel from July 27 through July 30, but the event was cancelled and Call the hotel and cancel my reservation. My rooms cost me 513.93 . When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. I suggested that I would cancel the room and look for another hotel. As it turns out, we paid $38.45 in additional "recovery fees" and taxes. Receiving card statement, there is a charge of 406.14 for Cci*Hotel Res. That's correct, CCI*HOTEL RES did not book a room for us, refused to give us a refund, and then made us jump through hoops with Visa to be reimbursed. Credit card statement showed a charge of 123.10. Do not use theese guys. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I have found numerous reviews about them, WARNING people. This morning I sent a very specific email to the address I was given - escalations@getaroom.com. Luckily, these institutions caught the intrusions and notified me. This company is a complete scam and fraud. Marriott then charged us an additional charge for the last night. So Cheapoair works with Getaroom for hotel bookings. They would not allow me to. If you dont recognize the charge, you can email Get a Room at CustomerCare@getaroom.com or call the company at 1-800-468-3578. I called CCI and was on the phone with them for 3 hours off and on. Immediately I got an alert on my phone for several charges. We have never heard of this website "getaroom.com". If so then complain to Tripadvisor staff directly. I immediately call the customer service with CCI and they told me the extra amount was added after I submitted my payment for taxes & fees. I then called the hotel directly and cancelled my reservations. This company is a fraud and scam. I will not bother to call this people since it will be waste of time (they know this) and I will end up irritated and accomplish nothing. He was most sympathetic, and he was familiar with guest experiences like ours. Booked the rooms on the phone with the rep. This is Bravo Sierra. I asked for their email address to follow up they don't have an email address she gave me [protected]@getaroom.com. Which hotel was this? Ask the hotel to give you a room in the same or better category. I was being evacuated from my home because of a fire. After you called and spoke to Visa, did they explain and you take up an option of a chargeback? As soon as I got home I checked my cc statement and saw two charges - one for $125.14 and a service charge of $14.99. The room was only $70.00 per night. When I told CCI this was a duplicate charge and I needed a refund, CCI gave me ticket #3605520 and promised to get back to me in 7 days. So we paid a total of $1307.98. The Hotel charged us $782.22; CCI charged us $1,060.91, including a fee of $277.69 which was not disclosed, nor were any conditions disclosed. I went online to make a reservation at Holiday Inn Express in Hilton Head and was quoted a price of $436 - imagine my surprise when I went to check in and I'd been charged $671!!! Its odd you say their APP came up as specific hotels dont usually have their own APP. I am contacting my bank & reporting that this is a fraud. The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. this third party site added changed the price and added $92 on to a $190 hotel room charge in additional, undisclosed taxes. The stay was supposed to be at Americas Best Inn and Suites Macon. Made reservations through what I thought was the Hyatt web site direct for a convention in Aug In Phoenix AZ on 3-22-2021 @ 1:00pm. In my opinion, if those things are done then that greatly reduces the risk of accidentally booking on a random booking site. You can call or send a short email to the hotel confirming your reservation. Desired outcome: "It is not included, unfortunately, " she said. I called today spoke to a hateful person she told me that she would have to send an email to get my refund and then hung up on me. Please dont use this CCI*Hotel! I cancelled the booking but the money has b not been refunded. I made a reservation on what looked like the website of the hotel I wished to stay at. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It didn't help that a couple of "ripoff" reps didn't speak English as thir first languague. When I got to the hotel, confirmation # wasn't a valid # and we had to pay the $60.20 again. Please feel free to browse our reviews and complaints and share your own experience with CCI Hotel Reservations. Customer Care Spoke to a gentleman and told him i had two cats and need a hotel that would take them. Now, in addition to spending more that I anticipated, I had to spend time changing login information for several financial sites. I believe these companies are a scam. less. The purveyor of our reservation is listed on our September credit card statement as "CCI*HOTELRES [protected] TX." CCI Hotel Reservation misleads consumers to think they're booking online or via phone directly with a hotel. Beware of Getaroom or anything to do with CCI Hot-Res. Ask the hotel manager to fix the problem . I have sent detailed emails, both receipts (the hotels and theirs) and copy of credit card statements. There is NOBODY to talk to when you call the phone number!!!!. Did you book that from a Tripadvisor page? I found out that the reservation charge was increased to $330.00 plus three charges of $12.99 as a . She only told me that Hotel Values works with many hotels as a third-party business. When I called the hotel directly they had no record of my reservation. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). I have also determined I will never book with the Hampton Inn again due to them accepting payment from this 3rd party scam. How did you get rerouted to Getaroom? I left the hotel but, stupidly, I did not ask for a written statement. Coincidence? Kind of weird, a 3rd party using another 3rd party, but it was legitimate nonetheless. I had the same experience as many other people, including a cloned website and the surprise overcharge for "tax recovery and service fees" of $169.52. Giving me the run around about refund due to virus. Wrong, my credit card company contacted the company and they refused to refund the charges and said the charges were non-refundable and they had communicated that to me at the time I called to cancel. So I filed dispute with my credit card(Wells Fargo.) . I cancelled room immediately and tried contacting to receive refund. When I got my card statement, I had been charged by CCI even though they had declined my card. I booked a n hotel room at Swissotel Al Murooj Ho DUBAI AX with booking.com and my Hotel room was $ 748.34. I simply booked directly with Days Inn and am disputing the charge with my credit card company. "You know what, " I said. >>. I made reservation for two separate room: Looked up a hotel on line. I booked a room for a business trip. Barbara TIETJE, Cleveland, Ohio. Made online hotel reservation for Best Western, Willerby Manor, Hull. It wouldn't go through online, so I had to call direct to book, still thinking it was the actual Hilton. they transferred me to another person. Neither the hotel, CCi, or Visa was willing to do anything about this obvious fraudulent charge. They STOLE money from my credit card and did nothing! You cannot get through to them via phone calls or emails. CCI charged me $189.02 and overcharge of $48.12 I called on 12/14/21 to dispute the charge and they will not reimburse. It happened to me as their fraudulent staff lie to the travelers that they are direct hotel reservation specialists located of your choice thus taking your all infos such as credit card and personal infos. I was not notified the reservation was booked through a third party until I attempted to provide the tax exemption form to the Hotel clerk at the time off check in. This will surely increase the credibility of your complaint. Also be sure you have your R# for the reservation or they refuse to talk to you. 1. never use CCI services; there are many others available, 2) insist on full disclosure of fees in advance, 3) insist on a statement of terms and conditions. When I made the reservation, it showed the charge at $75 for the room plus additional $5.00+ tax charge. I called them within 15 minutes to cancel as I wont give business to misleading companies. CCI sent me a copy of their receipt. R2591421145, 3 night total $1388.51 with an addition $822.48 for Tax recovery Charges and Service Fee. We are a third party provider of discount rates for many hotels, and therefore do not honor tax exemption. Was browsing web for holiday Inn and by mistake opened phone number for CCI hotels. They aren't licensed to operate in California. Submit a complaint and get your issue resolved. Plan your next IHG hotel stay, change or cancel a reservation, book a meeting or group stay and explore popular destinations and search by interest. This will surely increase the credibility of your complaint. Coincidence? Please delete my credit card, American Express. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). They appear as www.reservations.com or www.getaroom.com. This comment was posted by a verified customer. I was charged $214.00, for a room I never stayed in, and was told nothing in the area of San Francisco had any vacancies. In the process of disputing the excessive charge! Finally I was told On June 25, 2022 at 737 I booked a Red Roof Inn using www.hotelreservations.com, and my credit card was charge. When I got to the motel she said she couldn't honor the reservation because i had not booked through priceline as that is the only way they will accept reservations. This company is STEALING money! Was told the charge with tax would be $192.78/night per room. It should be illegal as would be stealing someones's identity or posing as someone you are not. He offered a 10% one time reduction or an $8.00 refund which I took in lieu of paying $102.27 for nothing. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I contacted the hotel and found they had charged CCI for three nights even though I did not even spend one night. I immedidately called my cc company to dispute the charges. Your password has been sent to the specified email address. The room is not the same as it was advertised. On my departing receipt from the hotel, the $521.80 charge did not show up. I booked a room on-line through CCI Hotel Reservations at the Hilton Garden Inn in MERRILLVILLE, IN for 12/4/21. The correct process would be to take a split second of extra time and type www.hilton.com into your browser. The room smelled like mildew. 10/22/2022 Recently made a reservation at what I thought was Candlewood Suites Hotel in Alabaster, Al. (CCI HOTEL RES 800-468-3578 TX), this was on my bank statement. Note, there may be applicable hotel charges if canceled past the cancellation deadline. Is there any recourse? I have a feeling most issues are when people use their mobile/cell and find using google easier than opening the browser option and then not reading the smaller phone screen properly. Sounds like you didnt realise the website address said Getaroom. I was convinced that I was talking to the front desk and made the reservation under that premise, the rate was $93.00 but when I checked into the hotel front desk clerk told me that I had made the reservation via Priceline and not the front desk, this is when I realized I have been scammed. Put in 3 different disputes with American Express and they canceled my dispute 3 times over a 5 month period. Cancelled the reservation at CCI and was then informed I would be refunded 1/2 of the original fee which was $438.24. Double charges for hotel res. I booked a room at Americas Best Value Inn in Tucson Arizona. It is all well designed to fool the customer into thinking it's authentic and reasonable. CCI sent me a copy of their receipt. Our Role as Agent. Also be sure you have your R# for the reservation or they refuse to talk to you. This company is STEALING money! Clicked on the "website" tab to go to that local businesses page. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. I like your comment Be careful when you book a room online. Thats wise advice. I was charged $142.34. Welcome to our customer reviews and complaints page for CCI Hotel Reservations. Peter T. Kilborn I had a similar experience this weekend. > Be very careful of clicking on random web links after doing internet searches. Were you booking pre-paid non-refundable rooms for a large group of people for long stay somewhere and you picked Getaroom because they seemed cheapest? The reservation for the Red Rood Inn, Greensboro NC . On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. What a dodgy lot and a first class CON. Assumed it was their websight. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. 1. never use CCI services; there are many others available, 2) insist on full disclosure of fees in advance, 3) insist on a statement of terms and conditions. DO NOT trust CCI*Hotel Reservations to accurately tell you how much you are paying. So almost $500 I have been scammed due to this company or scammers whatever you want to call them. You can try to call them and never talk to a live person and if you do get a live person, they have trouble speaking English. We wanted a hotel in Louisville, CO and they booked it in Louisville, KY. We had bad reception on our phone and talking to someone that was a foreign language and didnt speak English very well. Customer reviews have given it 1 out of 5 stars, and more than 1,800 complaints have been filed in the past three years. At this point, I do not seem to have any recourse to contact either Value Hotels or Getaroom.com to discuss getting my $521.80 refund. The hotel didnt find my booking. Quoted price quoted by Lago Mar was $3, 300 told me my Paul, my reservation This complaint was posted by a verified customer. He said that he found a motel 6 in marysville ca that took cats. They got me for $781. The amount paid to the hotel in connection with the reservation or taxes may vary from the amount we estimate and include in the charge for the customer. Having had a late start and 2 young children they decided to stay overnight in Ohio. You should have done research first, Reed. Found upon check-out that I had pre-paid. My complaint though is with the reservation desk. They earned $200 for answering the f**king phone!!! Since I am usually cautious about online transactions, I am upset that I fell for this scam. She was not aware the site was a scam and typically we have used reputable sites she simply didn't think anything of it booked on 6/11/22 for reservation date of 6/15/22. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). There was no notification that there was such a large service charge until I checked out. Peter Kornelisse, chief security officer at Booking.com, said the firm. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). For the "VIP Program," GetARoom.com charges customers a yearly $10 fee lumped into the "tax and recovery charges & service fees" paid for a reservation as a means to "conceal the existence of the yearly fee from consumers," the case says. Which I did. The email was immediately returned to me with the message that it could not be delivered. I spoke with Choice Hotel reservation line to book a room at the Sleep Inn & Suites in Upper Marlboro, Md. After checking cc invoice a week later noticed I had a charge of 260cnd. We got duped for $300 + which doesn't seem like alot, compared to what others may have been stiffed with. I made a reservation with my credit card and received a confirmation. The Cleveland Clinic here in Cleveland will document. We paid approximately 1,500 Canadian dollars, around 700 sterling." She complained to Booking.com and it refunded her. I was billed $504.43 plus $12.99 booking fee. We arrived at the Hilton a hour later. Booked a room with Bookings.com in Tallahassee, FL. I dont really understand the transaction, could you explain it from the beginning with info including the other hotel and where you got the phone number you called? Have you disputed the charge with your payment card? I reflagged it with my credit cared company. And please respond to mr, I am such a nervous wreck over this misunderstanding Please DO NOT book with this fraudulent company and be VERY careful when you are booking hotels online as this site mimics legitimate hotels sites. He than offered me a 18% refund but never gave me a confirmation email of proof. When I tried to cancel my reservation for the return trip was told I had to go back through Bookings.com. CCI sent me a copy of their receipt. Called the number on the page to make a direct booking with hotel. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Travel with confidence at any of our 16 brands and 6,000 destinations and count on us to have everything else covered. The day I made the reservation I made the reservation with the hotel [protected], but on my credit card bill CCI HOTEL RESERVATION number Wife booked on line thinking she was dealing with Holiday Inn. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with CCI Hotel Reservations. I have found numerous reviews about them, WARNING people. I do not even own a Mastercard. The site quoted me $181 per night and then charged me $365 per night. Whether you're considering doing business with CCI Hotel Reservations, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. You can also contact your bank or credit card company and dispute the charges and try to recover the money. They refuse to let me talk to the proper department. The reservation was made in March for an October football weekend. I hope others read this and do not fall for the same scam. Hotel Reservations Scam! I immediately noticed an additional $125.00 added to the bill for taxes and fees. What happened. As an independent booking service offering over 100,000 hotels worldwide, we can get you the same deals you expect with a bigger travel agency or direct from the hotel. After I finally reached them--after MANY hours of trying--I had JUST passed the cancellation window. Fees and taxes for the room rate will be included on the final pricing and on the confirmation e-mail. I drove down the road 1 mile found a room, for $159.00.

Furniture Consignment Los Angeles, Madison Prep Football Coaching Staff, Pit Barrel Cooker Brisket No Wrap, Spartanburg Obituaries 2021, Articles C