Youll receive an email confirmation once your kit is activated. Some value brands are ineligible for a payout, but you can still send them in. With thredUP's Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. We hope to expand to other states and countries in the future! thredUP is a fashion resale platform founded in 2009 by James Reinhart. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. I sent numerous emails, and contacted my credit card company and the only reply I received was they could only give me a store credit. thredUP has resolved 2 complaints. View a complete list of eligible items here. Then they answered the first. Lo and behold when they finally processed my box after 3-4 months of waiting, the Burberry Have contacted them several times about sending my stuff back Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). Note that a shipping return fee of $5.99 will be deducted from your refund. In these cases, we recommend establishing amail forwarding address. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Reach out to us at madewellforever@thredup.com. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. Once an order has been processed, the shipping address cannot be changed. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). We do the rest! If your item is returned, it will be relisted and continue its consignment window. We list new items every hour, so check the site often to find your perfect match! Address: 969 Broadway Ste 200 Oakland, . If you decide an item isn't the right fit for you, visit our returns page to process your request. Return # 5043206 All Madewell Forever items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. You cannot return or get a refund for any final sale items. With an Athleta. I have tried messenger, chat, emails, nothing. However, you can occasionally find Thredup coupons for free shipping with no minimum spend right here on Forbes. And one pair of pants had a cut at the bottom of the leg. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. Each item has a 14-day return window. Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. Have a Clean Out Kit from a store or online purchase? #B2Q4W-GGE79 could not be accepted by our processors. Blue Jeans Go Green is a trademark of Cotton Incorporated. Said it was delivered on Aug 31at 2:53pm. Please reach out to verabradley@thredup.com. I never got a refund so I checked the site. Since I financed this purchase wit Afterpay, I contacted them for assistance. And it was impossible to see this in any pictures by the way. You can see where your item is being shipped from in the Shipping Location section of the item details page. in someones cart) does not count toward its 30 day listing timeframe. If your order is arriving in multiple shipments, you may have different return windows. Otherwise, there is a flat shipping fee of $5.99. Thank you for following up with us. My account is locked, @ need to up date [protected]@number my new email is josette [protected]@gamail.com my number is [protected] josette clark my Ole email was josette clark [protected]@ yahoo.com I don't have that anymore thanks. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. When I reached out to them via email they said they have a policy that after one year any money is converted to a gift card. Once processed, it may take your bank up to 7 business days to credit the refund to your account. Please email us atpacsun@thredup.com with your bag number or kit tracking number and well activate the kit for you. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Directly to your inbox. thredUP reviews first appeared on Complaints Board on Aug 29, 2012. Which I received, however, although they are stamped on the bottom of the shoe as a Size 5 and it was listed as 5 in your on-line and on the bottom of the shoe. Visit our Trade In page to print out a digital label for use on an applicable box, envelope, or bag. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. 15%. I would love my refund but more I would like to see this company shut down for fraud. The latest review Order Concern was posted on Mar 16, 2023. Items purchased with thredUP store credits will always be refunded back as store credits Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was held If you don't receive your order within 14 days, please reach out to verabradley@thredup.com. refund return amount to my the credit I used for my purchase. While I was able to work with the Thred Up customer service to stop the sale and shipment of goods, I was NEVER refunded the money. Within 7-14 days, you will receive an email from Vera Bradley explaining how to access the credit in your account. If you choose Return Assurance, those fees will be automatically deducted from any earnings. All returns are subject to a $1.99 restocking fee. FedEx Tracking ID [protected]. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with thredUP Customer Service. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. After it is received, it will take up to four weeks to process. Once an order has been placed, we cannot change the chosen payment method. A complete refund and no more run around! Please reach out topacsun@thredup.com with your order number. I would like my money back. I ordered a pair shoes ASOS: SHOES which were listen as a Size 5. I will never send in another kit and have alerted friends and family to do the same. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of thredUP, thredUP earns 91% level of Trustworthiness. With a Polarn O. Pyret Clean Out Kit, youll also earn an extra 15% bonus on your payout! Once an order has been placed, we cannot change the chosen payment method. Please email us atpop-support@thredup.com with your bag number or kit tracking number and well activate the kit for you. If you decide an item isn't the right fit for you, visit our returns page to process your request. Unfortunately, expedited shipping is not available at this time. Once an order has been processed, the shipping address cannot be changed. Have additional questions? All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. If you don't receive your order within 14 days, please reach out to verabradley@thredup.com. If you decide that an item that isn't the right fit for you, we invite you to visit your returns page to process a return request. Forbes editorial staff is not involved. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. Dont forget to turn on push notifications to get alerts sent right to your device so you never miss out on top Thredup discounts! Return Processed by Thred up May 31, 2022. Can I return items at thredUP? Please note that all reNATION LTD customer service questions will be handled via this email. OAK + FORT credit is store credit and can be used to purchase any items in store or online at oakandfort.com. All Rights Reserved. It takes approximately 1-2 business days to process your order. Original shipping charge is not refunded when returning items Once your kits been processed, your eligible items will be listed on consignment for 30 listing days. It is very frustrating that every time I try, they are busy with an influx of chats, but how is it that way every time. All denim collected at stores will be recycled through Cotton's Blue Jeans Go Green program or resold through Madewell Forever or thredUP.com. Monise S. In the mood to thrift shop without leaving the comfort of your own home? If your item is returned, it will be relisted and continue its consignment window. Once your order has been shipped, you will receive an email with tracking information. That's a rather high free-shipping threshold, compared to other clothing retailers. Desired outcome: Then it . Returns must be sent back within 14 days of delivery. I cant find my size or a color for a specific item. Once an order has been placed, we cannot change the chosen payment method. Returns must be sent back within 14 days of delivery. Something else is wrong with my order. Once your order has been shipped, you will receive an email with tracking information. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. Claim it and get a lot of features. Thredup Inc. Website. Returns must be sent back within 14 days of delivery. I returned some items and Thred up processed the return, minus restocking fees and contacted me via email of the return amount and successful receipt. Once processed, it may take your bank up to 7 business days to credit the refund to your account. this is very frustrating. Higher-end brands get you a higher percentage of the payout. With aPacSun Clean Out Kit, youll also earn an extra 10% bonus on your payout! Answer to what happened to my things. I'm sorry if I wasn't clear in my last email. Please email us at verabradley@thredup.com. Can I track my items after I send them in? There is no time period in which you have to spend yourNATION LTD credit as it has no expiration date. Finito. We only accept online returns for Vera Bradley Forever Favorites. Please reach out to athleta@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. Some value brands are ineligible for a payout, but you can still send them in. How do I return my Clean Out Kit once it is ready? Your return is complete and your refund of $67.53 has been processed. Reach out to us at pop-support@thredup.com. We cannot change refund methods after the return has processed ComplaintsBoard.com is a leading complaint resolution website on the Internet. All items are subject to a $1.99 restocking fee 20 active Thredup promo codes and coupons. Once shipped, you should receive it in 3-8 business days. We currently only ship to the United States. to me What makes things even trickier is that ThredUp charges restocking fees ($1.99 per item) when . Read More TDUP Stock News Headlines Emailed them a second one because they hadn't answered the first. I shipped a whole bunch of clothing in a pristine Givenchy tote bag, and the tote bag was never listed for sale. I sent a $125 emails blouse and got $4 and Lululemon leggings I paid $128 plus tax for I got $6 - Ive entailed 2x there is no phone number - this company is a fraud - I need to get my designer items back ASAP There is no disclosure no follow up and I havent even gotten the $12 mailed to me for the two items sold so far- I need file a claim w BBB, Desired outcome: AllPre-Loved Pac items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Choosing a selection results in a full page refresh. See a list of ineligible brandshere. Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. AllreNATION LTD items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Yes. Press the space key then arrow keys to make a selection. Desired outcome: Desired outcome: If the estimated delivery time frame for your package has passed, please contact verabradley@thredUP.com. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. The last box I sent in included a Burberry coat. Ive tried every way to reach them but there is NO customer service number or email address to contact them. But they take well over ten days to respond to my queries and complaints such as Why have you cancelled my orders and now they are blaming ME for it tho they know I never cancelled the orders, and I explained that I only disputed about $12 on the order with my old Chase account. I like the leggings even though there are two rips. Items were unclean or stained Take another 20% off already low prices on shoes, clothing, bags, accessories, and more when you use this promo code for new customers! Once a package is shipped, the shipping address cannot be changed. Returns must be sent back within 14 days of delivery. In these cases, we recommend establishing amail forwarding address. I would like a response to my inquiry! From here, you can save your current shipping address to make any adjustments for future orders. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. If an item isn't returned within that 30-day listing window, youll earn OAK + FORT credit in 7-14 days for the items that sell. Buying (and wearing!) The age of thredUP's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. Oh, and I wont be refunded for shipping, that will be deducted, so its cost me around $15 to try on some shoes, one defective pair. Once an order has been placed, we cannot change the chosen payment method. i would like to talk to the customer service representative, Read full review of thredUP and 1 comment, I would like to be able to use the store credit or have the money returned to my account. This experience makes me distrust Thred up with what they do with your clothes. It also suggests that the company is organized and has taken steps to secure its online presence. You can earn 4%- 56% of the estimated resale value of the listed items per kit. Please reach out to oakandfort@thredUP.com with your order number. Once shipped, you should receive it in 3-8 business days. It is too long by 1/2 inch at least. I would like my money sent via the paypal I have set up through their website. Youll receive an email confirmation once your kit is activated. How do I resolve this other than to turn to you? There is no time period in which you have to spend your OAK + FORT credit as it has no expiration date. Pick up a physical Clean Out Kit in stores or visit our Trade In page to print out a digital label for use on an applicable box or envelope. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. Place the shipping label on the box or bag and drop it off with FedEx or USPS. Click Activate a Kit and youll be redirected to an activation page. If you have additional questions, reach out to nationltd@thredup.com for support. See a list of ineligible brands here. IG @thredup. Find a store near you. Multiple items may be sent in one package, as long as the return slips are included. Terms are subject to change. So angry that I am being treated this way, after being a long-time seller and shopper with thredup. Can I change the payment method on my order? I am out a measly $20, but for me it's the principle. With aNATION LTD Clean Out Kit, youll also earn an extra 15% bonus on your payout! I feel they grew too large to handle the amount of clothes coming in and their customer service definitely got worse. Product shipment, payment, communication, billing, and any kind of service-related complaint about thredUP can be filed via the specific thredUP complaint section. ThredUp Inc. was incorporated in 2009 and is headquartered in Oakland, California. Items were considered off-trend ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. [protected]; [protected]@aol.com Get a D&B Hoovers Free Trial. Please visit our Returns page to process your return. Once shipped, you should receive it in 3-8 business days. Then I got this email from them to 'clarify' the situation: I recently moved places and I remembered to change my address in the Thredup website before placing my most recent order. International Shipping Options. In these cases, we recommend establishing a mail forwarding address. Once an order has been processed, the shipping address cannot be changed.
