Seems a while now, but in Feb / March 2022 in structions detailed by Chronomics for me were complicated. I'm sorry to hear of any issues you had when trying to register. Integrated R&D. Global coverage. 3 of us in total and done around 10am. Thank you so much. He enjoys providing technical and strategic guidance to customers and helping them design and implement solutions on AWS. Would-be holidaymakers have told of their frustrations at ordering the kits through government-authorised providers Chronomics, which TUI has teamed up with. They have excellent products and are extremely helpful. THEY ARE KEEN TO TAKE YOUR MONEY AND NOT REFUND WHEN YOU CANCEL YOUR ORDER IN A TIMELY MANNER! While the bargain service has slashed the price of testing for Brits wanting to get away, some have been stung after their flights were cancelled. . Mumsnet carries some affiliate marketing links, so if you buy something through our posts, we may get a small share of the sale (more details here). Clear instructions please. Here are 8 tips for writing great reviews. The model yielded an accuracy of 96.5% and a F1 score of 97.9% on a set of out-of-sample images. Poor customer service from a company that people needed at the time of Covid-19.Following on from contact from Ty, I have used the form supplied on the Trustpilot response and have still not received an answer. Recipients of the services and test results should exercise (or obtain) professional judgement in evaluating the test results when undertaking any course of action or inaction based on the test results. RebelBio and SOSV are the most recent investors. Apart from the cock up with TUI's very poor communications (with just about everyone concerned) regarding when our booking numbers appeared on the 'Chronomics' system, everything went to plan. 5 free lookups per month. See travelhealthpro.org.uk - for current travel health news. The API also returns the confidence that Rekognition Custom Labels has in the accuracy of the predicted label. Best wishes,TyService Desk Manager. Furthermore excellent are the rates! Click here to return to Amazon Web Services homepage, Use Amazon Augmented AI with Amazon Rekognition, Getting started with Amazon Rekognition custom labels. We hope you have a great week! Close. No credit card required. Reply from Chronomics. Except as prohibited by applicable law, the services, bio-infrastructure, test kits and test results that are made available through or via Chronomics are provided as-is and without any warranty, representations, assurances, or guarantees of any kind whatsoever, whether express or implied (either in fact or by operation of law). Pop into one of our TUI Stores and let our Travel Experts help tailor-make your perfect getaway. Find your nearest TUI store or No refund was received from them. Our Services and Results Are Not a Substitute for Medical Judgement. I'm incredibly sorry for the negative experience you've had. Except as prohibited by applicable law, the services, bio-infrastructure, test kits and test results that are made available through or via Chronomics are provided 'as-is' and without any warranty, representations, assurances, or guarantees of any kind whatsoever, whether express or implied (either in fact or by operation of law). Register your kit using the following link, Perform this action on the Google Chrome browser. (If this link is not shown here, the photo . Chronomicss platform enables providers to seamlessly implement at-home diagnostics at scaleall without sacrificing efficiency or accuracy. Hi Tony,I hope you are well. This preprocessing step ensured that the images were in the appropriate file format and also performed some additional steps like resizing the image and converting the image from RGB to grayscale. Hurdle is a trademark of Chronomics Limited. It has already processed millions of tests through this platform and delivers a high-quality diagnostics experience. Hi Joanne, I'm sorry to hear of your experience Joanne, unfortunately from your name left against your review, I am unable to identify any previous orders created, in which I require to obtain contact history.We do always email all of our customers back and our contact centre is open from Monday-Friday 09:00-18:00. I'm so sorry to hear of the issue you had when trying to locate the barcode. Our goal was, and continues to be, to analyse biological samples and give you actionable information to help you make decisions - about anything where knowing more about the unseen is . Would-be holidaymakers have told of their frustrations at ordering the kits through government-authorised providers Chronomics, which TUI has teamed up with. We work with big-name brands, like Disney and Universal, to bring you an even bigger selection of dream getaways. 4 letters followed by 4 digits. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Find out the essential items that should be on your packing list depending on the trip youve booked using our holiday checklist. We also ensure all reviews are published without moderation. We're part of TUI Group - one of the world's leading travel companies. Outside of work, Pashmeen enjoys adventurous hikes, photography, and spending time with his family. no way of contacting them directly other than a form on their website for them to contact you, searched for a number and the one I found is a digit too long and not in use. Rocketreach finds email, phone & social media for 450M+ professionals. This number is unique to each test. Hi Ronald, Thank you for your review, I am sorry to hear you had difficulty locating the required barcode number. Can I use the Chronomics test to meet entry requirements in other countries? My wife's kit was OK, although reporting results is quite complex for persons with limited IT knowledge. That's great to hear that Ryan gave you fantastic service! Or by navigating to the user icon in the top right. We do not store credit card details nor have access to your credit card information. Where can I find the link to upload my test photo? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Chronomics has raised a total of 1.1M in funding over 2 rounds. 11 October 2021 at 11:25AM in Consumer rights. I eventually made contact (over the phone) where i came across 'Ryan' who was a fantastic help digging me out of a hole which could have ruined my holiday. Hi Paul, Thank you for your feedback. Up to 5 Kindest regards,NiciaSocial Media Department. Eventually found a TUI emergency number where a kind lady issued new bar codes and then all worked. Chronomics was founded in 2017, by five friends from scientific and technological backgrounds. Eg, ABCD not abcd. Kindest regards,NiciaSocial Media Department. Hurdle is a trademark of Chronomics Limited. We want all our products to be easy to use, and our contact centre is always there to help. The discarded predictions can also be routed to a human in the loop using Amazon Augmented AI (Amazon A2I) for manually processing the image. Total disaster, chronomics website wouldnt recognise the barcodes on the test cassette. Clear instructions please. No number to ring chronomics. Hi Richard, Thank you for your feedback. Trying to resolve this on line only led to going round in circles. Hello Karen, We are sorry to hear about your inconvenience when using our test. 1000 characters limit. . I'd be more than happy to look into a refund request for you and resolve any ongoing concerns you may have with your order. The Manchester mum is not the only person who has been struggling to cancel their order. Ordering online was easy and also, I did email them when I had a bit of difficulty the first time but they responded to me straight away. After being contacted by the Mirror a TUI spokesperson said Lucy and Ali would be refunded. The services, bio-infrastructure, test kits and test results are not intended as a substitute for any medical advice or professional judgement of health status. Perform this action on the Google Chrome browser. Founded in 2017, Chronomics, Ltd. is a UK-based biotechnology company founded on the use of . . ATOL protection does not apply to the other holiday and travel services listed on this website. Their latest funding was raised on Jan 8, 2019 from a Seed round. I even refused one of the packages. If you are sure you are entering the correct information and are still having issues registering your test, you can get help by contacting us using this form and provide images of your barcode/Kit ID where possible.PLEASE NOTE: Your test needs to be registered before returning it to us. Chronomics does not provide medical advice, nor directly administer any diagnostic medical tests, prescriptions, or other healthcare interventions. "It feels like they have stolen my money and done a runner.". Find contact details for 700 million professionals. Report review. We are delighted to hear of the great service you received from Ryan. Taz wrote online that she booked a TUI package with the company. "I have now received a fit to fly test, a day two test and a day eight one. Company. Kindest regards,NiciaSocial Media Department. Also speaking to a robot was not at all helpful. In line with Chronomics returns policy on their website.The parcel was received and signed for by chronomics. I presume yours will be tomorrow then? Kindest regards,NiciaSocial Media Department. Worse still their contact telephone number was unavailable!!!! And all of our holidays are designed to help you Discover Your Smile. Companies can ask for reviews via automatic invitations. I then sent the second tests back unused and tracked by royal mail. The website is simple to use, and they consistently offer top-notch customer support. ForRapidAntigentests,ontheplasticcassette. 18,070 likes. It'll take 24-36 hours for us to process your test - this is 24-36 hours after we have received your sample. Try for free at rocketreach.co . For public health reasons, no cancellations of COVID-19 Test Kits can be accepted. Checking out your company online I found the same story from many other customers of yours. Disclaimer. Our tests are also fully UKCA and CE marked in accordance with UK and EU health, safety and environmental guidelines, and we are partnered with various providers who are FDA approved. "Since then I've emailed them about four times but no response whatsoever, yet I've continued to receive automated emails from them and so far two of my tests through the post. We are really pleased to hear you were happy with our services and that you will use us again! The annotated images were first preprocessed using an AWS Lambda function. Their goal is to analyze biological samples and give actionable information to help you make decisionsabout anything where knowing more about the unseen is important. You was able to solve my problems with an immediate response which is very rare these daysI cant thank you enough for this great service, Hi David, Thank you very much for taking the time to provide us with such a positive review, if we can ever be of any assistance, don't hesitate to get back in contact. "I contacted Chronomics for a refund, this was over 2 weeks ago," he told The Mirror. This was the 2nd time this year using chronomics. No number to ring chronomics. When TUI holidays are not available, we will sell other well known Brands. Genome Biology March 28, 2017. Address. Anyone can write a Trustpilot review. Rates are approximations. Chronomics, London, United Kingdom. The x-axis represents the confidence score multiplied by 100, and the y-axis is the count of the predictions in log-scale. Hi Andy, Thank you for your lovely feedback. This can be found on the outside of the box the test is delivered in, or on a label stuck on the plastic bag that has the test inside. Find Chronomics Ltd in London, SW19. I'm so sorry to hear of the issues you have experienced, and can assure you our intentions are to always give the best customer experience, and I am sorry this hasnt been the case in this instance.I can confirm, looking at your recent contact with us that the issue has been rectified, however I have sent you a follow up email with further information regarding the circumstances of your query to help you further.Wishing you all the best. Chronomics does not provide medical advice, nor directly administer any diagnostic medical tests, prescriptions, or other healthcare interventions. Confirm you are entering the correct details. I then sent the tests back (unused and tracked by the Royal mail). Very efficient service, very friendly and caring, very informative the furniture specialist were Richard and Liam, highly recommended . And, its not just TUI holidays on the cards either. These images are to be classified as positive, negative, or invalid, corresponding to the outcome of a COVID-19 test. I made some errors during the registration process using the same Email address for two people. After training images are provided, it can automatically load and inspect the data, select the right algorithms, train a model, and provide model performance metrics. All rights reserved. 1 reply . Step 1: From your homepage, click on 'Covid & Immunity' in the navigation bar at the top:Step 2: Then find the 'upload photo result' link under your registered test. Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. When TUI cancelled the holiday, because the destination was still classified on the amber list, the single mum tried in vain to stop the tests coming. General warning about using chronomics testing kit for the return home test. UK Government approved. As always you can unsubscribe at any time. A phone number I found just has lots of options and a recorded message for each one, no option to speak to a person. Just use our holiday budget calculator to give you a guide! 17 Feb 2023. The dataset consists of images like this one. Founded in 2017, Chronomics, Ltd. is a UK-based biotechnology company founded on the use of epigenetics to give people the knowledge of how their environment and lifestyle is imprinting itself on their DNA and affecting their . hurdle is simple and easy to use for a learner, has all the tools a trainer would need and Find contact details for 700 million professionals. We use dedicated people and clever technology to safeguard our platform. Hi David,Thank you for your feedback. The services, bio-infrastructure, test kits and test results are not intended as a substitute for any medical advice or professional judgement of health status. Replies to negative reviews in < 24 hours. Types of numbers you need to know and where to find them. Our expert travel professionals across our UK stores are ready to help you find the perfect holiday. This can be done using a smartphone but also works from a computer. Hurdle | 9,816 followers on LinkedIn. As-Is. The advice can change so check regularly for updates. I recall there was a special number on their website but . . Modular. Thisusuallystartswitha5,NH0,CHR0,BHA,BLC. We are really glad to hear that you managed to change your password and get it resolved.If you need any further assistance, please don't hesitate to contact our team here: https://help.chronomics.com/contact-us and we'd be happy to help. Hi Mrs Ryall, Thank you for your feedback. Wishing you all the best. If we can ever be of any further assistance, don't hesitate to get straight back in contact.

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